About MCI

MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, inorganically acquires and operates companies that have synergistic products and services portfolios, including but not limited to business process outsourcing (BPO), business process management (BPM), application software, and technology services.

Looking for Contact CenterCustomer CareInbound CallOutbound Sales Services?

Call Center Services

MCI WILL GET YOU WHERE YOU NEED TO GO - FASTER

The MCI organization is comprised of customer engagement experts and is intentionally adaptive to market and brand portfolio fluctuations to facilitate the development of new competitive advantages across the business. Areas of expertise include business process outsourcing (BPO), CRM, machine learning, big data, enterprise contact center software, telephony, systems integration, analytics, and unique customer engagement strategies. With our technology, data insight, human capital, development expertise, and professional guidance, MCI customers can leverage the ability to support the full customer life-cycle with one proven partner.

Customer Engagement

Create lasting profitable customer relationships in every interaction with our contact center customer service teams.

Digital Omnichannel Agents

We blend omnichannel agents and cloud-based technology platforms to
provide the best customer experiences.

Cutting-Edge Technology

Deliver cutting-edge tech-enabled experiences for employees and customers across every channel.

Process Optimization

Optimize business process workflows with our ultimate CX strategies with proven real-world results.

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Gravis Apps

GravisApps is a provider of contact-center-as-a-service (CCaaS), software-as-a-service (SaaS), automated market research software, hosted advanced interactive voice response (IVR), and database management processing services.

  • Software-as-a-Service (SaaS)
  • Custom Telephony
  • A.I. & Machine Learning
  • CRM & API Integration
  • Quality Assurance Integration
  • Actionable Insights
  • Managed Services

Mass Markets

Mass Markets is an industry leader in tech-enabled B2B and B2C contact center telesales, customer care and omni-channel digital services. With a culture built on delivering superior levels of performance, we are committed to praiseworthy customer interactions that create value for our clients.

  • Enterprise Contact Centers
  • Business Process Outsourcing
  • Telesales & Lead Generation
  • Complex Customer Care
  • Omnichannel Solutions
  • Digital Transformation
  • Workflow Optimization

OnBrand24

OnBrand24 is a leading domestic contact center outsourcer with over 30 years of inbound and digital experience. Our site-based ambassadors passionately and professionally maintain your brand messaging across all content channels: phone, email, live chat and social media.

  • Contact-Center-as-a-Service
  • CX Management
  • Lead Generation
  • E-Commerce Support
  • Digital Self-Services
  • Digital Omnichannel Agents
  • Digital Experience Platform (DXP)

Sydney Call Centre

The Sydney Call Centre Inc. is a leading Canadian tech-enabled business process outsourcing (BPO) and information and communications technology (ICT) firm located in Nova Scotia, Canada. The Sydney Call Centre. has clients throughout North America. We deliver exceptional contact centre services, analytics and technology to large organizations.

  • Customer Service
  • Inbound Customer Care
  • Outbound Sales
  • Full Customer Lifecycle
  • Intelligent Automation
  • Process Optimization
  • 24/7/365 Tech Support

Valor VIP

Valor Intelligent Processing, LLC, also known as “VIP,” founded September 2018, is a digital, tech-enabled and cutting edge Accounts Receivable Management (ARM) company with headquarters in Jacksonville, Florida. Valor provides enterprise level first and third party solutions for every stage of the customer account life-cycle.

  • Compliant Debt Recovery
  • Business Process Management
  • Digital Financial Services
  • CX Management
  • Customer Experience Strategy
  • Accounts Receivable Management
  • Special Projects

Numbers Don’t Lie

We take the time to understand our customers’ requirements, tailoring deployments to specific needs and performing data collection and analytics to improve operations, optimize usage, and drive better business outcomes.

1002%3 Year Growth
167+Clients
9Locations
67MSales

CREATE CAPTIVATINGINCREDIBLEMEMORABLE CUSTOMER EXPERIENCES!

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TECHNOLOGY PARTNERS

We work in partnership with all the major technology suppliers, developing first class solutions for our clients.

Questions?

Get In Touch

Complete the contact form and someone will be in contact with you soon. We look forward to speaking with you!

  • info@mci.world
  • support@mci.world
  • Corporate: +1 (866) 577-2461
  • Careers: +1 (855) 983-6356
  • 2937 Sierra Ct. SW Iowa City, IA 52240

    MCI is reinventing BPO with intelligent operations. In today’s digitally disrupted market, traditional revenue sources are seeking tech-enabled vendor partners, and sustainable growth requires hyper-relevant customer experiences and heightened collaboration among both internal and external people and systems to drive successful, dependable and sustainable growth.

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    +1 (877) 542-8625

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