Last Updated: January 2022


Stay Up-To-Date


Update to COVID Policy

First, we want to thank all of our employees for their diligence and hard work as we enter the third year of the COVID-19 pandemic.  As the virus changes, so do our policies surrounding the pandemic.  The below is meant to update our current policies regarding workplace behaviors and expectations that are in place to help ensure the continuing safety and health of all of our employees.

STAY AT HOME IF YOU OR SOMEONE IN YOUR HOME IS SICK:  If you, or anyone in your home is sick or experiencing any cold or flu like symptoms, please stay home.  If you are able, you may work from home.  GET TESTED AS SOON AS POSSIBLE.  We have a supply of rapid covid tests on site in our brick and mortar locations for employee testing.

CONTACT WITH SOMEONE WITH COVID-19:  If you have had close contact with someone with a suspected or confirmed case of COVID-19 inform your supervisor immediately.  If you have symptoms, stay home.  If you are asymptomatic, we may allow you to continue working onsite after a negative rapid COVID test.  The rapid covid test will be provided to employees at no cost to them.  If you develop symptoms at any point you will need to retest.

IF YOU SUSPECT YOU HAVE OR HAVE TESTED POSITIVE FOR COVID:  If you suspect that you have COVID, please take a rapid test onsite or seek alternative testing if you so choose.  If you have tested positive for COVID stay home.  Inform your supervisor immediately.  You may return to work after 7 days have passed from your positive test and symptoms have resolved.  


  • UP FROM DESK: Any time that an employee is up from their desk they are required to wear a mask.  This includes hallways, elevators, break rooms and restrooms.  The only exception is while consuming food or beverage and social distancing MUST be adhered to in those situations.
  • WHILE SEATED: We ask that you strongly consider, while seated at your desk, either wear a mask or face shield.  The face shield will be provided at no cost to you and should remain at your desk for continued use.  If you are not able to practice proactive social distancing, a mask or face shield is required while seated.


  • The company will continue to ESS spray after hours throughout the week.
  • Routine disinfection of high touch surfaces will happen throughout shifts
  • We are frequently changing HVAC filters


Any employee that wishes to be vaccinated, that hasn’t already, will be compensated at their regular hourly rate for the time that they are being vaccinated, if during work hours.  You must show proof of vaccination in order for this time to be paid.  Vaccines are not required but they are encouraged.  A list of vaccine sites are available for your center upon request.


The below list outlines most, but not all, possible symptoms of COVID.  If you are experiencing any of these symptoms please let your supervisor know and seek testing immediately.

  • Fever and/or chills
  • Cough
  • Shortness of breath
  • Fatigue
  • Muscle or body aches
  • Headache
  • New  loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

The below list are emergent symptoms.  If you are experiencing these seek emergency medical care immediately

  • Trouble breathing
  • Persistent pain or pressure in chest
  • New confusion
  • Inability to wake or stay awake
  • Pale, gray, or blue colored skin, lips, or nail beds depending on skin tone

Novel Coronavirus (COVID-19)

Foremost MCI is committed to the safety and well-being of its employees and is taking every measure to ensure our teams remain healthy and that they don’t experience any disruption in income or employment. This website will be updated regularly with information regarding MCI’s preparation and response to COVID-19.

We have no current concerns with any of our sites or employees.


Employee Work-At-Home Instructions
Work-At-Home Instructions

Video Instructions to connect using Cisco AnyConnect
Video Instructions for Anyconnect VPN

Updates on COVID-19
Centers for Disease Control and Prevention (CDC)

Travel Advisories
CDC and U.S. Department of State

What you need to know about Coronavirus
What You Need To Know (Click Here)

What to do if you are sick with Coronavirus
What to do if you are sick (Click Here)

COVID-19 Symptoms
COVID-19 Symptoms (Click Here)

COVID-19 Fact Sheet
COVID-19 Fact Sheet (Click Here)

COVID-19 Contact Tracing
COVID-19 Contact Tracing (Click Here)


As we do our part working with the globe to slow the spread of Covid-19 we’re also doing our best to minimize disruptions to our day-to-day operations. We understand that our employees and valued customers rely on us for income and business support; thus, we will remain open and operational through this event. We will be maintaining the highest standards possible to ensure employee safety, including updated sick policies, travel policies and frequent, deep cleaning of the facilities.

We ask that all employees follow the below guidelines:

  • Wash your hands often with soap and water, for at least 30 seconds regularly
  • Use an alcohol-based hand sanitizer upon arrival to work
  • Clorox wipe/disinfect your area regularly
  • Shield your coughs and sneezes with a tissue or elbow (NOT your hands), if you do sneeze or cough, please sanitize or wash ASAP.
  • Stay home when you are sick, especially with respiratory symptoms
  • Respiratory symptoms include coughing, sneezing, shortness of breath and/or a temperature above 37.5 degrees C.
  • Leave work if you develop these symptoms
  • Call your doctor if you have any concerns with your health

As a team, in addition to the travel policies, there are many things we need to do to ensure we keep the workplace safe.

  1. 1
    Stay at home if you OR someone in your home is sick.

    If you OR ANYONE IN YOUR HOME is mildly sick or experiencing cold or flu-like symptoms, please stay home. If you are able, you have a proper high-speed internet connection, and your program is eligible, please work from home. If you don’t yet have equipment for work at home, we will arrange to meet you outside the building for pickup.

    COVID-19 Symptoms
    COVID-19 Symptoms (Click Here)

  2. 2
    Contact with someone with COVID-19.

    If you have had very close contact with someone with a suspected or confirmed case of COVID-19, please work from home if you have proper broadband, and your client program is work at home eligible, and if not, stay home for at least 14 days. If you need to pick the equipment up, we’ll meet you outside with it.

    COVID-19 Contact Tracing
    COVID-19 Contact Tracing (Click Here)

  3. 3
    You suspect you have COVID-19.

    Leave work. Notify your doctor. Notify work. God speed. When well enough and at your discretion, you can work from home. If you don’t yet have equipment for work at home, we will drop it outside your house. (Of course this equipment will not be coming back into the center anytime soon.) While most cases are mild, only work if you feel up to it, please don’t push yourself. Regardless, you will need to stay away from the office for no less than 14 days from when you last experience symptoms. The 14 days could be extended, if the CDC/PUBLIC HEALTH AGENCY OF CANADA advises.

    What to do if you are sick with Coronavirus
    What to do if you are sick (Click Here)

  4. 4
    Wash our hands regularly.

    Proper handwashing remains the best way to prevent transmission of the virus. Wash your hands after using the restroom, touching your face, eating, drinking, coughing, or sneezing, and at regular intervals throughout the day. Use warm soapy water and wash your hands for at least 20 seconds. Alternatively, alcohol-based hand sanitizer is effective as well. Be generous with it, a little doesn’t get the job done. If your center runs out because of shortages, soap and water is axctual more effective. Do it often, for Grandma, please.

    COVID-19 Fact Sheet
    COVID-19 Fact Sheet (Click Here)

  5. 5
    Cover your mouth.


    What you need to know about Coronavirus
    What You Need To Know (Click Here)

Work At Home Programs

We are working around the clock to implement work at home for supported programs. While not all programs are currently permitted to work from home and some client and systems will not support work from home, by implementing work from home as widely as possible, it furthers our efforts to increase social distancing both for those working remotely and those employees who work from the MCI facilities by ideally allowing people to sit further away from each other. In anticipation of more work at home opportunities, please consider ordering a high-speed wired connection at home to ensure it can be delivered or installed this month.

We know that there are a lot of questions and that misinformation and fear can spread more virulently than the virus itself, and we want to discourage false information from circulating. If you’re looking for trusted, up-to-date information on the status and policies of MCI contact centers, please visit this page as it will have the most up-to-date news and information.

CDC and PHAC Guidance

Out of an abundance of caution, we are following CDC and Public Health Agency of Canada’s recommendations on prevention in order to keep all of our employees healthy.

Per the PHAC guidance we are taking the following measures:

  • We are asking employees that are sick to stay home, especially with respiratory symptoms or fever
  • We are posting and encouraging frequent hand washing and covering all of your coughs and sneezes with a tissue.
  • We are following PHAC recommendations and evaluating activities that could potentially increase the risks, which includes certain types of travel, such as cruises and international travel.




WIRED HIGH-SPEED INTERNET PROVIDERS You need a Cable, DSL, or Fiber Connection to Work from Home

Wired broadband essentially means there is a physical connection to a physical location (home or business) through a cable. There are three main types of wired broadband connections for consumer or residential use: DSL, coaxial cable, and fiber. DSL uses traditional copper wire telephone lines. Cable television companies traditionally provide service over coaxial cables. Fiber systems are comprised of glass fiber strands over which optical (light) signals are sent. (Other options for wired broadband include T1 or T3 lines and Broadband over Power Lines (BPL)).


Contact Us

Thank you for all your support during these times and for continuing to do your part to keep MCI sites clean, safe, and operational as we work through this crisis as OneMCI. As always, be safe, keep calm, wash your hands, and COVER YOUR MOUTH! If you have any questions or concerns, please fill out the contact form and one of our qualified representatives will give you a call.

To ask human resources questions, report travel, and/or report an illness, complete the contact form below:

    MCI is a privately owned, tech-enabled business process outsourcing (BPO) and IT Services company that provides customer experience (CX) technology, managed and human capital services.

    MCI now employs over ~4,000+ talented individuals who support a diverse array of clients across the globe, with service delivery taking place in USA, Canada, Caribbean, North America, South America, Central America, Europe and Asia.