As the coronavirus pandemic is getting more severe, and the vaccines are still under test phase, the only effective strategy is to control the transmission of this disease. Therefore, local and state healthcare organizations rely on the contact tracing process – a time-tested strategy to prevent the spread of such diseases.
As a prominent HIPAA-compliant healthcare BPO, MCI is equipped with comprehensive coronavirus contact tracing services. MCI is a prominent name among the contact tracing companies, we have the resource, tools, and technologies of a modern contact tracing call center. We are ready to rapidly deploy, which is crucial for preventing the spread of the coronavirus.
Our tech-enabled end-to-end contact tracing solution covers all facets of contact tracing process requirements – from conducting surveys to following a CDC-complied process of supporting patients and warning contacts of exposure with non-voice channels like emails. The entire case history, case management will be done by our proprietary software application, which follows compliance’s around data security, reducing the burden of data collection on public health departments.
Support patients with suspected and confirmed infection
Advise, and warn exposed contacts with multi-faceted communication systems
Educate about social distancing and to stay home a minimum of 14 days
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.