MCI is Here For You

Our Well-Being Focused Approach to care for people and our business amid COVID-19 (Coronavirus)

MCI is Prepared: Monitoring, Adjusting, Leading with Expertise

As people and organizations worldwide manage the impact of COVID-19, MCI is taking active measures to help our customers, partners and employees prioritize their well-being and safety. As daily life gets disrupted for millions around the world, people from all walks of society – government organizations, businesses, schools – are all shifting towards digital interactions.

MCI understands the critical role of our network services in these times. We will continue to closely monitor the developments related to coronavirus and we have comprehensive planning for its potential impacts to our people, our communities and our valued customers.

We'd like to share some information about our preparedness and response to COVID-19 impacts:

Our Network is Strong

    • Our Network Operations Center is constantly monitoring usage across our network. These teams can quickly add capacity, modify paths, and adjust traffic based on customer utilization.
    • We’re prepared to ensure traffic flows smoothly across our network, regardless of increased demand.
    • Read more about our network.

Our Infrastructure is Strong

    • We have well-established partnerships with governments around the world and as such have been designated as a critical infrastructure partner, which prioritizes our network and services.
    • Our network and services are monitored, managed and maintained virtually by technicians across the globe.
    • We are constantly reviewing, refining and updating our approach to the coronavirus to ensure business continuity and, ultimately, service to our customers.
    • We are monitoring trusted information sources and communicating with the proper government agencies and contacts. To ensure our supply chain continues, we are working with suppliers around the world to ensure a coordinated response surrounding potential coronavirus impacts on our business.

The People of MCI are Staying Strong

    • We’ve implemented policies to protect our people, customers and vendors, including a pause in non-essential business travel, enhanced cleaning and social distancing.
    • We’re proud of our people. Read more here about Employee and Customer Safety.

We’re Doing the Right Things

We are proud to share that we’ve taken the Keep Americans Connected Pledge.

    • We are expanding existing work at home infrastructure. 

We’re Doing Things Right

One thing that’s certain in these uncertain times is that the health and safety of our customers and employees remains our top priority. We’re maintaining a continuous state of readiness around the globe, not only for the well-being of our teammates, but also for the rigor of our network.

We stand ready, willing and able to meet your near- and long-term technology needs as we work through these unprecedented times together.

    Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.

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