BPO and ICT Firm MCI Announces Nova Scotia-Wide Expansion of Remote Work Positions
Leading Canadian tech-enabled business process outsourcing (BPO) & information and communication...
February 22, 2021
Our Brands
Energy & Utilities
New Account and Subscriber Growth
Digital experience platforms drive targeted offers for public/deregulated utilities, using customer interaction and consumption data.
167Clients
We are a leading tech-enabled customer management business process as a service company.
2000+Employees
Delivering enhanced omnichannel experiences and business solutions.
100KNew Customer Acquisitions
Improve customer satisfaction, loyalty and business performance.
Energy & Utilities Brand Solutions
ONE TEAM, ONE COMPANY, ONE MCI
Our holistic approach combines consulting, analytics, technology, and care services
that align with brand objectives and put customers at the center of every solution.
GRAVIS APPS
- Software-as-a-Service (SaaS)
- Custom Telephony
- A.I. & Machine Learning
- CRM & API Integration
- Quality Assurance Integration
- Analytics & Actionable Insights
- Managed Services
MASS MARKETS
- Enterprise Contact Centers
- Business Process Outsourcing
- Telesales & Lead Generation
- Complex Customer Care
- Omnichannel Solutions
- Digital Transformation
- Workflow Optimization
ONBRAND24
- Contact-Center-as-a-Service (CCaaS)
- Customer Experience Management
- Lead Generation
- E-Commerce Support
- Digital Self-Services
- Digital Omnichannel Agents
- Digital Experience Platform (DXP)
SYDNEY CALL CENTRE
- Customer Service
- Inbound Customer Care
- Outbound Sales
- Full Customer Lifecycle
- Intelligent Automation
- Process Optimization
- 24/7/365 Tech Support
VALOR INTELLIGENT PROCESSING
- Compliant Debt Recovery
- Business Process Management
- Digital Financial Services
- Customer Experience Management
- Customer Experience Strategy
- Accounts Receivable Management
- Special Projects
Related Industry News Articles
October 5, 2020
MCI opens new contact center facility in Melbourne, FL, adding 200 jobs
Melbourne, FL- With the explosive growth of MCI and its’ subsidiary brands, MCI has expanded to the...
October 5, 2020
MCI-owned Mass Markets expands US footprint to the American Southwest, adding Las Cruces, NM to its’ growing enterprise
MCI, LC of Iowa City, IA has recently expanded its’ United States operations to the talent-rich city...
August 30, 2020
MCI hires additional 1,000 Work-from-home employees; Named Again to Inc. Magazine List of America’s Fastest-Growing Private Companies—the Inc. 5000
IOWA CITY, Iowa, Aug. 24, 2020 (GLOBE NEWSWIRE) — MCI the parent company of Gravis Apps, Mass...
March 2, 2020
MCI launches Federal Services Division: Names Colonel (R) Michael Rutkowski Executive Vice President and Chief Business Development Officer
WASHINGTON, D.C., March 2, 2020 (GLOBE NEWSWIRE) — MCI is pleased to announce that, as of Marc...
November 11, 2019
MCI appoints former Senior White House Advisor and Veterans Affairs C-Level Executive Camilo Sandoval as President and Chief Information Officer
Camilo Sandoval MCI appoints former Senior White House Advisor and United States Department of Veter...
November 11, 2019
Iowa’s Fastest-Growing Company MCI Makes Coveted Top 500 Ranking on the Inc. 5000 list
by Mike Sword
Iowa’s Fastest-Growing Company MCI Makes Coveted Top 500 Ranking on the Inc. 5000 list
July 5, 2019
New ARM Agency, Old Faces; Valor Intelligent Processing Opens in Jacksonville, Florida
by Mike Sword
JACKSONVILLE, Fla., July 03, 2019 (GLOBE NEWSWIRE) — Valor Intelligent Processing, LLC, also k...
July 5, 2019
MCI announces new 500+ seat tech-enabled BPO center in Sioux City Iowa Opportunity Zone
by Mike Sword
SIOUX CITY, Iowa, July 03, 2019 (GLOBE NEWSWIRE) — MCI the parent company of Mass Markets, has...
March 3, 2019
Gravis Apps New Website Will Have You Moving Your Contact Center Software To The Cloud
by Mike Sword
LEADING CLOUD CONTACT CENTER SOFTWARE Gravis Apps has the technology, industry knowledge and contact...