BPO and ICT Firm MCI Announces Nova Scotia-Wide Expansion of Remote Work Positions
Leading Canadian tech-enabled business process outsourcing (BPO) & information and communication...
February 22, 2021
Our Brands
Telecommunications
Omnichannel Digital Agents Simplify Customer Experience Complexity
We’ve built a set of omnichannel customer service solutions that simplify complexity, drive engagement, while reducing costs.
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We are a leading tech-enabled customer management business process as a service company.
2000+Employees
Delivering enhanced omnichannel experiences and business solutions.
100KNew Customer Acquisitions
Improve customer satisfaction, loyalty and business performance.
Telecommunications Solutions
ONE TEAM, ONE COMPANY, ONE MCI
Our holistic approach combines consulting, analytics, technology, and care services
that align with brand objectives and put customers at the center of every solution.
GRAVIS APPS
- Software-as-a-Service (SaaS)
- Custom Telephony
- A.I. & Machine Learning
- CRM & API Integration
- Quality Assurance Integration
- Analytics & Actionable Insights
- Managed Services
MASS MARKETS
- Enterprise Contact Centers
- Business Process Outsourcing
- Telesales & Lead Generation
- Complex Customer Care
- Omnichannel Solutions
- Digital Transformation
- Workflow Optimization
ONBRAND24
- Contact-Center-as-a-Service (CCaaS)
- Customer Experience Management
- Lead Generation
- E-Commerce Support
- Digital Self-Services
- Digital Omnichannel Agents
- Digital Experience Platform (DXP)
SYDNEY CALL CENTRE
- Customer Service
- Inbound Customer Care
- Outbound Sales
- Full Customer Lifecycle
- Intelligent Automation
- Process Optimization
- 24/7/365 Tech Support
VALOR INTELLIGENT PROCESSING
- Compliant Debt Recovery
- Business Process Management
- Digital Financial Services
- Customer Experience Management
- Customer Experience Strategy
- Accounts Receivable Management
- Special Projects
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