Mass Markets is an industry leader in tech-enabled B2B and B2C contact center telesales, customer care and omni-channel digital services. With a culture built on delivering superior levels of performance, we are committed to praiseworthy customer interactions that create value for our clients. Since 2003, Mass Markets has delivered, high-impact, agile, scalable, and compliant business process outsourcing solutions while proficiently solving complex people, process and technology challenges.
MCI Technologies provides high-value customer touchpoint solutions that increase revenues, reduce costs, and improve customer retention.
In order to deliver the business value our clients expect, we had to become really good at the technical competencies important to large enterprises – system integration, data management, and software development.
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MCI is reinventing BPO with intelligent operations. In today’s digitally disrupted market, traditional revenue sources are seeking tech-enabled vendor partners, and sustainable growth requires hyper-relevant customer experiences and heightened collaboration among both internal and external people and systems to drive successful, dependable and sustainable growth.