MASS MARKETS

We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.

CLOUDTECH-ENABLEDCXMANAGED CONTACT CENTER SERVICES.

Mass Markets

Drive Business Results With Omnichannel CX Solutions

Mass Markets is an industry leader in tech-enabled B2B and B2C contact center telesales, customer care and omni-channel digital services. With a culture built on delivering superior levels of performance, we are committed to praiseworthy customer interactions that create value for our clients. Since 2003, Mass Markets has delivered, high-impact, agile, scalable, and compliant business process outsourcing solutions while proficiently solving complex people, process and technology challenges.

TECHNOLOGY FROM TOMORROW

We work in partnership with all the major technology suppliers

  • Software-as-a-Service
  • Hosted & Managed Plans
  • A.I. & Machine Learning
  • Intelligent Analytics & Insights
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Creating Powerful Customer Connections

MCI Technologies provides high-value customer touchpoint solutions that increase revenues, reduce costs, and improve customer retention.

In order to deliver the business value our clients expect, we had to become really good at the technical competencies important to large enterprises – system integration, data management, and software development.

Questions?

Get In Touch

Complete the contact form and someone will be in contact with you soon. We look forward to speaking with you!

  • info@mci.world
  • support@mci.world
  • Corporate: +1 (866) 577-2461
  • Careers: +1 (855) 983-6356
  • 2937 Sierra Ct. SW Iowa City, IA 52240

    MCI is reinventing BPO with intelligent operations. In today’s digitally disrupted market, traditional revenue sources are seeking tech-enabled vendor partners, and sustainable growth requires hyper-relevant customer experiences and heightened collaboration among both internal and external people and systems to drive successful, dependable and sustainable growth.

    CLICK TO CALL:

    +1 (877) 542-8625

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