MCI announces new 500+ seat tech-enabled BPO center in Sioux City Iowa Opportunity Zone
SIOUX CITY, Iowa, July 03, 2019 (GLOBE NEWSWIRE) — MCI the parent company of Mass Markets, has moved Mass Markets back to Sioux City and is adding hundreds of positions. Mass Markets has moved to a new 500+ seat facility at 5800 Discovery Blvd Sioux City, IA across the street from Sioux Gateway Airport. The new site opened for production in the second quarter of 2019. The new site will be logo’d operate under the parent company’s brand, MCI, and will operate multiple MCI operating companies from the secure enterprise 50,000 square foot facility.
Mass Markets will be the first brand to launch in the location with additional MCI Companies expected to begin operations in 2020 formally.
“The new site and multi-brand location are a strategic move by MCI to accommodate current and future growth,” said Anthony Marlowe, MCI CEO. “As an organization, MCI grew by a factor of four times the last few years via organic and inorganic growth, and we are bringing in hundreds of new jobs to the Siouxland market. The economy is on fire.”
The additional capacity of the new location will allow MCI to scale the Sioux City location to over 300 employees in 2019 and is anticipated to be home to 400 to 500 of various MCI Company employees in 2020. “We are hiring experienced customer service, business process outsourcing (BPO), and call center management as well and customer service and inside sales talent,” said Joe Vondracek, Vice President of Operations.
Together, as of June 2019, MCI has nine BPO facilities throughout North America and 2,000 employees.
A 10-time Fastest Growing Company on INCs Magazine’s List of Fastest Growing Companies, Mass Markets currently operates four contact center facilities out of Iowa and South Dakota in the Midwestern United States. Marlowe Companies Inc. (MCI) is headquartered in Iowa City, IA and has nine BPO service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia, and South Dakota.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to business process outsourcing (BPO), business process management (BPM), Customer Experience (CX) services, application software, and technology services to mid-market & enterprise partners.
At the end of 2018, MCI, Mass Markets parent company, acquired The Sydney Call Center, a premier provider of digital and inbound customer services and experience, and substantially all the assets of ServiCom along with ServiCom’s Nova Scotia service delivery location.
MCI now employs 2,000+ talented individuals with 100+ diverse North American client partners across the following MCI brands: Gravis Apps, Mass Markets, The Sydney Call Centre, OnBrand24, and Valor Intelligent Processing. For more information, please visit or https://www.mci.world/