Cloud Contact Center Software Solutions
Communicate with your customers through the channels they prefer, whether it’s phone, chat, web, email, video, or social media, MCI has you covered. Our Cloud Contact Center Software delivers better customer engagements and faster response times by empowering agents to handle inbound and outbound contact from multiple channels.
Automation has the potential to reduce costs associated with operations, improving process accuracy and increasing brand loyalty across your entire customer base.
Create and implement your customer engagement strategy. Leverage MCI’s industry experience to drive agile processes, operational innovations and customer engagement transformation.
Enhanced IVR
Handle calls during or after hours with Interactive Voice Response (IVR) systems.
Predictive Dialer
Triple the number of times your callers spend talking to customers.
Manual Touch Dialer
Triple agent talk time and skyrocket your results with Manual Touch Dialing.
Free 30 Day Trial
MCI is a marketplace distributor with affordable pricing options.
Enhance CX with our Contact Center Software
See How It Works
Enhanced IVR
IVR technology helps reduce staffing costs by allowing calls to be made and/or handled automatically.
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Enhanced IVR
Dialer System
Affordable Managed and Self-Service Plans.
Try Free 30 Days
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Affordable Dialer Plans
Cloud Technology
Cloud based technology provides a modern digital experience.
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Cloud Technology
Fast Integration
Deploy solutions fast with a team who has done it and has the proof to back it up.
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Fast Integration
Case Studies
Are You In The Cloud?
Cloud Contact Center Software | Powered By: Gravis Apps
Today's customers have more choices than ever. If you don’t create a positive connection with customers, the competition is just a click away. That is why it's critical to create personalized, customer-centric experiences. To do so, the right technology and infrastructure is essential, and MCI's Technology Platforms deliver enterprise-class solutions for omnichannel customer interactions.
We focus on the right solution to drive our clients’ business forward and deploy a technology-agnostic approach, providing access to current, robust, and appropriate solutions. Paramount to this is ensuring the security and compliant use of all information. In the end, it’s not just technology; we ensure our methodologies, staff, industry knowledge, and governance align with the technology to drive the best client results.
Challenges
Challenges
- Handling calls after hours.
- Handling calls when no live agents are available.
- Need an affordable and compliant dialer system.
- Need to deploy a solution fast.
Solutions
Next Generation Cloud Contact Center Software Solutions
Provide great customer service with ACD Intelligent Routing, interactive voice response (IVR) with speech recognition, and computer telephony integration (CTI).
Results
Delivering Better Experiences With Cloud Contact Center Software Services
MCI eliminates the technology gap between inbound call distribution and outbound dialing, bringing the two together as a single system.
OUR BRANDS
MCI is a multi-faceted tech-enabled business services supplier with a synergistic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.
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Get In Touch
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- Corporate: +1 (866) 577-2461
- Careers: +1 (855) 983-6356
- 2937 Sierra Ct. SW Iowa City, IA 52240