Communicate with your customers through the channels they prefer, whether it’s phone, chat, web, email, video, or social media, MCI has you covered. Our Cloud Contact Center Software delivers better customer engagements and faster response times by empowering agents to handle inbound and outbound contact from multiple channels.
Handle calls during or after hours with Interactive Voice Response (IVR) systems.
Triple the number of times your callers spend talking to customers.
Triple agent talk time and skyrocket your results with Manual Touch Dialing.
MCI is a marketplace distributor with affordable pricing options.
Today's customers have more choices than ever. If you don’t create a positive connection with customers, the competition is just a click away. That is why it's critical to create personalized, customer-centric experiences. To do so, the right technology and infrastructure is essential, and MCI's Technology Platforms deliver enterprise-class solutions for omnichannel customer interactions.
We focus on the right solution to drive our clients’ business forward and deploy a technology-agnostic approach, providing access to current, robust, and appropriate solutions. Paramount to this is ensuring the security and compliant use of all information. In the end, it’s not just technology; we ensure our methodologies, staff, industry knowledge, and governance align with the technology to drive the best client results.
Provide great customer service with ACD Intelligent Routing, interactive voice response (IVR) with speech recognition, and computer telephony integration (CTI).
MCI eliminates the technology gap between inbound call distribution and outbound dialing, bringing the two together as a single system.
MCI is a multi-faceted tech-enabled business services supplier with a synergistic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.
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Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.