Contact Center Software

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Cloud Contact Center Software Solutions

Communicate with your customers through the channels they prefer, whether it’s phone, chat, web, email, video, or social media, MCI has you covered. Our Cloud Contact Center Software delivers better customer engagements and faster response times by empowering agents to handle inbound and outbound contact from multiple channels.

Automation has the potential to reduce costs associated with operations, improving process accuracy and increasing brand loyalty across your entire customer base.

Create and implement your customer engagement strategy. Leverage MCI’s industry experience to drive agile processes, operational innovations and customer engagement transformation.

Enhanced IVR

Handle calls during or after hours with Interactive Voice Response (IVR) systems.

Predictive Dialer

Triple the number of times your callers spend talking to customers.

Manual Touch Dialer

Triple agent talk time and skyrocket your results with Manual Touch Dialing.

Free 30 Day Trial

MCI is a marketplace distributor with affordable pricing options.

Enhance CX with our Contact Center Software

See How It Works

Enhanced IVR

IVR technology helps reduce staffing costs by allowing calls to be made and/or handled automatically.

Enhanced IVR

Ensure Your Calls Are Always Being Handled with MCI.
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Enhanced IVR

Dialer System

Affordable Managed and Self-Service Plans.

Try Free 30 Days

Try risk-free for 30 days. For serious inquiries click the button below.
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Affordable Dialer Plans

Cloud Technology

Cloud based technology provides a modern digital experience.

Move To The Cloud

Learn More About MCI's Cloud Contact Center Software Services.
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Cloud Technology

Fast Integration

Deploy solutions fast with a team who has done it and has the proof to back it up.

Fast Deployment

Time of the essence? Click below to deploy your project, fast.
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Fast Integration

Case Studies

Are You In The Cloud?

Cloud Contact Center Software | Powered By: Gravis Apps

Today's customers have more choices than ever. If you don’t create a positive connection with customers, the competition is just a click away. That is why it's critical to create personalized, customer-centric experiences. To do so, the right technology and infrastructure is essential, and MCI's Technology Platforms deliver enterprise-class solutions for omnichannel customer interactions.

We focus on the right solution to drive our clients’ business forward and deploy a technology-agnostic approach, providing access to current, robust, and appropriate solutions. Paramount to this is ensuring the security and compliant use of all information. In the end, it’s not just technology; we ensure our methodologies, staff, industry knowledge, and governance align with the technology to drive the best client results.

Challenges

Challenges

  • Handling calls after hours.
  • Handling calls when no live agents are available.
  • Need an affordable and compliant dialer system.
  • Need to deploy a solution fast.

Solutions

Next Generation Cloud Contact Center Software Solutions

Provide great customer service with ACD Intelligent Routing, interactive voice response (IVR) with speech recognition, and computer telephony integration (CTI).

MCI Tech Stack

Results

Delivering Better Experiences With Cloud Contact Center Software Services

MCI eliminates the technology gap between inbound call distribution and outbound dialing, bringing the two together as a single system.

 

 

OUR BRANDS

MCI is a multi-faceted tech-enabled business services supplier with a synergistic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.

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Get In Touch

Complete the contact form and someone will be in contact with you soon. We look forward to speaking with you!

  • info@mci.world
  • support@mci.world
  • Corporate: +1 (866) 577-2461
  • Careers: +1 (855) 983-6356
  • 2937 Sierra Ct. SW Iowa City, IA 52240

    MCI is reinventing BPO with intelligent operations. In today’s digitally disrupted market, traditional revenue sources are seeking tech-enabled vendor partners, and sustainable growth requires hyper-relevant customer experiences and heightened collaboration among both internal and external people and systems to drive successful, dependable and sustainable growth.

    CLICK TO CALL:

    +1 (877) 542-8625

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