CUSTOMER LIFECYCLE MANAGEMENT
A Data-Driven Approach Across The Full Customer Lifecycle
Scoring
- Score Accounts
- Segment leads to best fit
- Pass leads to sales
- Pass leads at right time
- Become more efficient
- Spend more time on value
Identify
- Identify Opportunity
- Create Profile of Prospect
- Behavioral Segmentation
- Predictive Modeling
- Test and Enrich Data
- CX Strategy
Engage
- Customers channel of choice
- Align Marketing Goals
- Cohesive Customer Journey
- Drive a lift in results
- Keep customer engaged
- Efficiency gains
Convert
- 160% Lift in CX Analytics
- 28% Rep Efficiency Gains
- 69% Growth Conv. Rate
- 24% Increase in cross-sells
- 29% Increase in up-sells
- 100K + New Customers
Tech-Enabled Business Services
Let MCI help you provide excellence across the full customer lifecycle
Many organizations struggle with poor conversion rates of qualified leads and protracted sales cycles. Customer Lifecycle Management is a grea opportunity to augment your sales team and grow your business.
01
Reliability
Our success is built on the trust we earned from clients. We work closely with our clients to solve complex challenges that improve customer and employee experiences.
02
Experience
MCI helps clients thrive on change. We have the experience and proven results to navigate our clients to success. We strive to support a culture of excellence.
03
Credibility
We lead from the front-lines, displaying our integrity and using facts to support our strategy. We create a positive environment built on collaboration and trust.
04
Professional Team
Our world-class talent becomes part of our client’ teams, innovating with them to deploy the best technology that improves customer experience and company culture.
Back Office Support Services
Testimony
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Professional Team
With centuries of combined experience, the MCI team provides industry leading thinking, planning, and execution at enterprise scale.
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Contact Center Services That Span The Entire Customer Lifecycle
Leveraging company-owned resources for every stage of the customer lifecycle, our team provides thoroughly planned and executed digital experience platforms for today’s customers and built nimbly to scale and move for tomorrow’s needs.
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Fast Solutions
From our agents to the CEO, the MCI team works tirelessly to provide seamless, personal, and technology-driven experiences in every channel, for every customer.
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100% Recommended
MCI is very reliable. We depend on them to seamlessly handle the critical first phase of the sales cycle-the sample request-and also to relate to customers on a personal level that represents Bank Capital well and reflects our culture.
Paula Poe
CTO Bank CapitalOUR BRANDS
MCI is a multi-faceted tech-enabled business services supplier with a synergistic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.
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Get In Touch
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- Schedule An Appointment
- Corporate: +1 (866) 577-2461
- Careers: +1 (855) 983-6356
- 2937 Sierra Ct. SW Iowa City, IA 52240