Customer Lifecycle Management

CUSTOMER LIFECYCLE MANAGEMENT

A Data-Driven Approach Across The Full Customer Lifecycle

Scoring
  • Score Accounts
  • Segment leads to best fit
  • Pass leads to sales
  • Pass leads at right time
  • Become more efficient
  • Spend more time on value
Identify
  • Identify Opportunity
  • Create Profile of Prospect
  • Behavioral Segmentation
  • Predictive Modeling
  • Test and Enrich Data
  • CX Strategy
Engage
  • Customers channel of choice
  • Align Marketing Goals
  • Cohesive Customer Journey
  • Drive a lift in results
  • Keep customer engaged
  • Efficiency gains
Convert
  • 160% Lift in CX Analytics
  • 28% Rep Efficiency Gains
  • 69% Growth Conv. Rate
  • 24% Increase in cross-sells
  • 29% Increase in up-sells
  • 100K + New Customers
Tech-Enabled Business Services

Let MCI help you provide excellence across the full customer lifecycle

Many organizations struggle with poor conversion rates of qualified leads and protracted sales cycles. Customer Lifecycle Management is a grea opportunity to augment your sales team and grow your business. 

Top Four Reasons to Choose An MCI Company

01
Reliability

Our success is built on the trust we earned from clients. We work closely with our clients to solve complex challenges that improve customer  and employee experiences.

02
Experience

MCI helps clients thrive on change. We have the experience and proven results to navigate our clients to success. We strive to support a culture of excellence.

03
Credibility

We lead from the front-lines, displaying our integrity and using facts to support our strategy. We create a positive environment built on collaboration and trust.

04
Professional Team

Our world-class talent becomes part of our client’ teams, innovating with them to deploy the best technology that improves customer experience and company culture.

Back Office Support Services

Testimony

OUR BRANDS

MCI is a multi-faceted tech-enabled business services supplier with a synergistic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.

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    Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.

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