Our digital-first world has changed. As simple tasks are being addressed with digital self-service, human support interactions have become more complex and the people on your frontline are more critical than ever.
We invest in best-in-class facilities, tools, and a tech-enabled, empowered, and engaged workforce with the social, emotional, and problem-solving skills to connect with your customers any time and on any channel.
Creating connections with customers to drive brand loyalty.
Reshaping CX with predictive AI for better business outcomes in a digital world.
Integrating and scaling all of your data sources.
Visualizing how business can be done with data.
Apple Business Chat/Android RCS Messaging allows customers to chat with agents right within the iOS Messages App and agents view interaction the same as traditional chat or SMS
Customers want to chat in channels that they are most comfortable
– Accenture, 2018
Bots can be used to handle many common inquiries,
leaving human agents free to handle high-value interactions. Bots can help:
MCI is a multi-faceted tech-enabled business services supplier with a synergistic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.
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Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.