Insights & Analytics

Comprehensive Data Insights and Analytics.


Convert Valuable Data Into Actionable Insights

Growth Analytics
  • Integrated Data
  • Data Visualization
  • Key Insights
  • Predictive Modeling
  • Uncovering Opportunity
  • Growth Forecasting
Customer Insights
  • Customer Journey
  • Customer Service Interaction
  • Retention Insights
  • Return of Investment Data
  • CX Analytics
  • Customer Forecasting
Employee Insights
  • Employee Insights
  • Identify Strengths
  • Identify Weaknesses
  • Identify Areas of Opportunity
  • Inspire Better Performance
  • Enhance Your Workforce
Operational Insights
  • Improve Operational Insights
  • Provide Greater Visibility
  • Optimize Systems
  • Operational Highlights
  • Gamification
  • Custom Dashboards
From Data to Insight, and Insight to Business Value.

Are you listening to your customers?

Let An MCI Company help you reduce costs, increase employee efficiency, and improve the customer experience with our insights and analytics programs.

Top Four Reasons to Choose An MCI Company


Our success is built on the trust we earned from clients. We work closely with our clients to solve complex challenges that improve customer  and employee experiences.


MCI helps clients thrive on change. We have the experience and proven results to navigate our clients to success. We strive to support a culture of excellence.


We lead from the front-lines, displaying our integrity and using facts to support our strategy. We create a positive environment built on collaboration and trust.

Professional Team

Our world-class talent becomes part of our client’ teams, innovating with them to deploy the best technology that improves customer experience and company culture.

Back Office Support Services



MCI is a multi-faceted tech-enabled business services supplier with a synergistic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.

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    MCI is a privately owned, tech-enabled business process outsourcing (BPO) and IT Services company that provides customer experience (CX) technology, managed and human capital services.

    MCI now employs over ~4,000+ talented individuals who support a diverse array of clients across the globe, with service delivery taking place in USA, Canada, Caribbean, North America, South America, Central America, Europe and Asia.