What if you could deploy an internal system that delivered seamless omnichannel technology experiences for employees and customers across multiple channels, while being able to focus on what matters most, running your business.
MCI Managed Digital Services allows us to intelligently manage contact center digital services.
Engage with customers across all channels, when they want, how they want.
Omnichannel text messaging platforms to reach your customers .
We blend and integrate reliable platforms and call center services, fast.
Keep as much or as little control as you need to make your experience your own.
Today's customers expect companies to provide a satisfying experience across every channel, operating at peak performance no matter how complex the underlying technology may be. MCI can help clients optimize communication infrastructure's efficiency and reliability by removing the technological hurtles in your customer's journey.
Through MCI's Managed Digital Service Offerings, you can keep as much or as little control as you need to make your customer experience your own.
MCI is capable to pick up the slack, taking on the work that keeps you from getting your work done.
We offer affordable plans for both our Managed and Self-Service options.
Learn how you can accelerate your contact center results with an MCI company.
MCI is a multi-faceted tech-enabled business services supplier with a synergistic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.
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Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.