Customers use multiple touch points for customer service. Without a detailed history of the customer journey, customers are asked to repeat themselves when speaking with an agent for further assistance. This Utilizing omni-channel agent desktops, our call center agents are equipped to conduct easy to more intricate customer driven interactions seamlessly across multiple touch points.
Give your customers the power of IVR and virtual assistants so they can interact with you in a natural, human-like way. Deliver real-time context and personalization across all channels, and protect your customers from internal and external threats.
Leverage our outcome-based delivery model to optimize your business outcomes and minimize your risk. Engage strategically with our experienced teams to share risks and rewards as you begin your digital transformation journey.
Deliver amazing customer experiences with MCI’s Omnichannel Digital Agents.
Immersive contact center training that equips associates with the skills they need.
Transform your entire employee development experience with MCI.
MCI can completely customize solutions to your business requirements and needs.
Imagine if you could build a culture that creates brand advocates and long-term customer value, increase employee productivity and speed to proficiency, while empowering your employees to learn through enhanced digital experience platforms (DXP's).
Customers view their interactions with your brand as one conversation, regardless of the channels they use. Messaging and cross-channel context enable consumers to migrate away from chat and utilize messaging channels such as SMS, WhatsApp, and Facebook Messenger to communicate with enterprises. MCI's Omnichannel Digital Agents will help you deliver real-time context and personalization across all channels.
Voice is still the number one channel for consumers to interact with, but they are no longer willing to navigate complex touch tone menus in an attempt to resolve their issues. MCI's Enhanced IVR and Digital Experience Platforms allow your customers to say what they need in their own words, and complete complex interaction tasks that were never possible with outdated IVR technology.
MCI will help you engage and equip your employees with the right knowledge, skills and mindset to ensure every interaction they deliver transforms your customers day into a great one.
Give your customers the power of an Enhanced IVR and omnichannel digital agents so they can interact with you on the channels they prefer. Deliver real-time context and personalization across all channels, and protect your customers from internal and external threats.
Leverage our intelligent and enhanced IVR to optimize your business outcomes and minimize your costs.
We revamped our clients employee on-boarding program, customizing it to their business and customer's needs, while enhancing employee and customer experience values, substantially.
MCI is a multi-faceted tech-enabled business services supplier with a synergistic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.
Complete the contact form and someone will be in contact with you soon. We look forward to speaking with you!
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.