Omnichannel Digital Agents and Digital Experience Platforms Change the Game
Customers use multiple touch points for customer service. Without a detailed history of the customer journey, customers are asked to repeat themselves when speaking with an agent for further assistance. This Utilizing omni-channel agent desktops, our call center agents are equipped to conduct easy to more intricate customer driven interactions seamlessly across multiple touch points.
Give your customers the power of IVR and virtual assistants so they can interact with you in a natural, human-like way. Deliver real-time context and personalization across all channels, and protect your customers from internal and external threats.
Leverage our outcome-based delivery model to optimize your business outcomes and minimize your risk. Engage strategically with our experienced teams to share risks and rewards as you begin your digital transformation journey.
Deliver Amazing CX
Deliver amazing customer experiences with MCI’s Omnichannel Digital Agents.
Call Center Training
Immersive contact center training that equips associates with the skills they need.
AI Simulated Training
Transform your entire employee development experience with MCI.
MCI can completely customize solutions to your business requirements and needs.