Training & Education

TRAINING & EDUCATION

Happy Employees Create Happy Customer Experiences

Digital Learning
  • Video Tutorials
  • Interactive CX Software
  • Gamified Learning
  • Online Testing
Call Center Training
  • Immersive Training
  • Practice Skills
  • Performance Reporting
  • Inspiration Initiatives
Skill Assessments
  • Competency Gaps
  • Self-Assesments
  • Team Learning
  • ROI Analytics
Knowledge Management
  • Managed Services
  • Content MIgration
  • Cloud-based Technology
  • Content Creation Services
Tech-Enabled Business Services

NEW HIRE TRAINING

INDUCTION

Agents are exposed to all aspects of the Mass Markets organization, policies and culture.

CLASSROOM INSTRUCTION

Initial classroom studies focus on basic phone competencies such as  customer services skills, empathy training, sales skills and knowledge.

IMMERSIVE TRAINING

Immersive training is designed to give agents early production and systems exposure in small increments, with oversight.

NESTING

The last component of initial training that agents pass through, this is a  hands on production training environment that simulates full production.

Top Four Reasons to Choose An MCI Company

01
Reliability

Our success is built on the trust we earned from clients. We work closely with our clients to solve complex challenges that improve customer  and employee experiences.

02
Experience

MCI helps clients thrive on change. We have the experience and proven results to navigate our clients to success. We strive to support a culture of excellence.

03
Credibility

We lead from the front-lines, displaying our integrity and using facts to support our strategy. We create a positive environment built on collaboration and trust.

04
Professional Team

Our world-class talent becomes part of our client’ teams, innovating with them to deploy the best technology that improves customer experience and company culture.

Back Office Support Services

Testimony

OUR BRANDS

MCI is a multi-faceted tech-enabled business services supplier with a synergistic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.

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Get In Touch

Complete the contact form and someone will be in contact with you soon. We look forward to speaking with you!

  • info@mci.world
  • support@mci.world
  • Corporate: +1 (866) 577-2461
  • Careers: +1 (855) 983-6356
  • 2937 Sierra Ct. SW Iowa City, IA 52240

    MCI is reinventing BPO with intelligent operations. In today’s digitally disrupted market, traditional revenue sources are seeking tech-enabled vendor partners, and sustainable growth requires hyper-relevant customer experiences and heightened collaboration among both internal and external people and systems to drive successful, dependable and sustainable growth.

    CLICK TO CALL:

    +1 (877) 542-8625

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