Agents are exposed to all aspects of the Mass Markets organization, policies and culture.
Initial classroom studies focus on basic phone competencies such as customer services skills, empathy training, sales skills and knowledge.
Immersive training is designed to give agents early production and systems exposure in small increments, with oversight.
The last component of initial training that agents pass through, this is a hands on production training environment that simulates full production.
Our success is built on the trust we earned from clients. We work closely with our clients to solve complex challenges that improve customer and employee experiences.
MCI helps clients thrive on change. We have the experience and proven results to navigate our clients to success. We strive to support a culture of excellence.
We lead from the front-lines, displaying our integrity and using facts to support our strategy. We create a positive environment built on collaboration and trust.
Our world-class talent becomes part of our client’ teams, innovating with them to deploy the best technology that improves customer experience and company culture.
With centuries of combined experience, the MCI team provides industry leading thinking, planning, and execution at enterprise scale.
Leveraging company-owned resources for every stage of the customer lifecycle, our team provides thoroughly planned and executed digital experience platforms for today’s customers and built nimbly to scale and move for tomorrow’s needs.
From our agents to the CEO, the MCI team works tirelessly to provide seamless, personal, and technology-driven experiences in every channel, for every customer.
MCI is very reliable. We depend on them to seamlessly handle the critical first phase of the sales cycle-the sample request-and also to relate to customers on a personal level that represents Bank Capital well and reflects our culture.
MCI is a multi-faceted tech-enabled business services supplier with a synergistic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.
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Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.