TRAINING & EDUCATION
Happy Employees Create Happy Customer Experiences
Digital Learning
- Video Tutorials
- Interactive CX Software
- Gamified Learning
- Online Testing
Call Center Training
- Immersive Training
- Practice Skills
- Performance Reporting
- Inspiration Initiatives
Skill Assessments
- Competency Gaps
- Self-Assesments
- Team Learning
- ROI Analytics
Knowledge Management
- Managed Services
- Content MIgration
- Cloud-based Technology
- Content Creation Services
Tech-Enabled Business Services
NEW HIRE TRAINING
INDUCTION
Agents are exposed to all aspects of the Mass Markets organization, policies and culture.
CLASSROOM INSTRUCTION
Initial classroom studies focus on basic phone competencies such as customer services skills, empathy training, sales skills and knowledge.
IMMERSIVE TRAINING
Immersive training is designed to give agents early production and systems exposure in small increments, with oversight.
NESTING
The last component of initial training that agents pass through, this is a hands on production training environment that simulates full production.
01
Reliability
Our success is built on the trust we earned from clients. We work closely with our clients to solve complex challenges that improve customer and employee experiences.
02
Experience
MCI helps clients thrive on change. We have the experience and proven results to navigate our clients to success. We strive to support a culture of excellence.
03
Credibility
We lead from the front-lines, displaying our integrity and using facts to support our strategy. We create a positive environment built on collaboration and trust.
04
Professional Team
Our world-class talent becomes part of our client’ teams, innovating with them to deploy the best technology that improves customer experience and company culture.
Back Office Support Services
Testimony
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Professional Team
With centuries of combined experience, the MCI team provides industry leading thinking, planning, and execution at enterprise scale.
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Contact Center Services That Span The Entire Customer Lifecycle
Leveraging company-owned resources for every stage of the customer lifecycle, our team provides thoroughly planned and executed digital experience platforms for today’s customers and built nimbly to scale and move for tomorrow’s needs.
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Fast Solutions
From our agents to the CEO, the MCI team works tirelessly to provide seamless, personal, and technology-driven experiences in every channel, for every customer.
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100% Recommended
MCI is very reliable. We depend on them to seamlessly handle the critical first phase of the sales cycle-the sample request-and also to relate to customers on a personal level that represents Bank Capital well and reflects our culture.
Paula Poe
CTO Bank CapitalOUR BRANDS
MCI is a multi-faceted tech-enabled business services supplier with a synergistic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.
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Get In Touch
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- Schedule An Appointment
- Corporate: +1 (866) 577-2461
- Careers: +1 (855) 983-6356
- 2937 Sierra Ct. SW Iowa City, IA 52240