GravisApps is a provider of contact-center-as-a-service (CCaaS), software-as-a-service (SaaS), automated market research software, hosted advanced interactive voice response (IVR), and database management processing services. GravisApps solutions have supported over 200,000,000 calls, thousands of agents and hundreds of clients. GravisApps software provides enterprise features and performance that improve customer interactions for political organizations, Fortune 500 companies and startups.
MCI Technologies provides high-value customer touchpoint solutions that increase revenues, reduce costs, and improve customer retention.
In order to deliver the business value our clients expect, we had to become really good at the technical competencies important to large enterprises – system integration, data management, and software development.
Studies indicate that the Gravis Apps Predictive Dialer triples talk time, with agents talk time skyrocketing from 15 minutes per hour with manual dialing to 46 minutes per hour. GravisApps IVR enables you to cut costs by automating routine calls. This allows your agents to focus their time and energy on higher-value interactions.
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Self-Service Options are available.
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MCI is reinventing BPO with intelligent operations. In today’s digitally disrupted market, traditional revenue sources are seeking tech-enabled vendor partners, and sustainable growth requires hyper-relevant customer experiences and heightened collaboration among both internal and external people and systems to drive successful, dependable and sustainable growth.