MCI

MCI is a privately owned, tech-enabled business process outsourcing (BPO) and IT Services company that provides customer experience (CX) technology, managed and human capital services.

Asia • Central America
North America • South America

Driving modernization through digitalization, MCI ensures clients do more for less.

MCI is the holding company for a diverse lineup of tech-enabled business service operating companies.

MCI organically grows, acquires and operates companies that have synergistic product and service portfolios, including but not limited to customer contact center management, business process outsourcing, Omnichannel CX deployment, IT Services, customer software and app development, customer experience management, customer service & technical support, inside sales, collections/account receivable management, and BPO-as-a-service (BPOaaS).

MCI now employs 4,000+ talented individuals with 370+ diverse North American client partners across the following MCI brands: Gravis Apps, Gravis Marketing, March East, MCI BPO, MCI BPOaaS, MCI Federal Services, OnBrand24, Teletechnology, The Sydney Call Center, and Valor Intelligent Processing (VIP).

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Years owning and operating BPO contact centers and CX assets.

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Associates across North America, South America, Europe & Asia.

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Clients, including over 125+ enterprise clients, ensuring clients do more for less.

Marlowe and MCI has been on Inc. Magazine’s List of Fastest Growing Companies the last 18 of 21 years.

Why Choose MCI?

MCI provides customized contact and technology solutions for enterprise customers across the globe
MCI is flexible, scalable, and nimble
MCI scalable call centers are prepared and ready for your inbound call spikes 24 hours /day, 7 days /week, 365 days /year
MCI excels where “big box BPOs” struggle; we provide C-level attention and interaction
MCI’s management team is involved granularly on a daily basis to ensure immediate attention and improvement
MCI provides fast and stable deployments for the dynamic BPO environment
MCI has decades (20+ years) of experience running our own contact centers and technology solutions

BPO/CX/MSPP Services

Business Process Outsourcing (BPO)
Online Reputation Management
Tier 0-2 Help Desk/Tech-Support/HR Support
Inbound/Outbound Teleservices /Inside Sales
Customer Service/Care
Refunds/Claims Processing
Brand Marketing Services
Billing/Invoice Support
Back Office Administration
Collections/Recovery/ARM/Revenue Cycle
Digital Chat/Email/Social/SMS Management
Business Process Management (BPM)
Content Moderation
Customer Relationship Management (CRM)
Customer Experience Provider (CXP)
Temporary & Admin. Professional Staffing

Technology Solutions

Managed CCaaS/Managed Service Provider
Intelligent Virtual Agent (IVA)
Automated Contact Center Solutions (ACCS)
IT Services (IT Schedule 70)
Managed IVR
Automated Quality Assurance
AI Virtual/Office Management
Natural Language Processing (NLP)

API Integration
Application Software Development
Automated Call Flows
Multilingual Translation
BOT Development
Custom Telephonic Solutions
VoIP/SIP/Telephony
P2P SMS

Global Digital Contact Center BPO

MCI now supports clients across the globe, with service delivery taking place in 10 countries.

Bogota, Colombia • Campeche, Mexico • Cebu, Philippines • Dallas, TX • Guatemala City, Guatemala • Gurugram, India • Hermosillo, Mexico • Jacksonville, FL • Kochi, India • Las Cruces, NM • Medellin, Colombia • Melbourne, FL • Merida, Mexico • Montego Bay, Jamaica • Monterrey, Mexico • Orange Park, FL • Pampanga, Philippines (Clark Airforce Base) • Puerto Penasco, Mexico • San Diego, CA • San Fernando, Philippines • San Pedro Sula, Honduras • Savannah, GA • Sydney, NS, Canada • Tampa, FL • Wichita, KS • Work-At-Home-Canada • Work-At-Home-Nearshore • Work-At-Home-Philippines • Work-At-Home-USA