MAKING OUR MARK

MEMORABLE

MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, inorganically acquires and operates companies that have a synergistic products and services portfolios, including but not limited to business process outsourcing (BPO), business process management (BPM), application software, and technology services.

TECHNOLOGICAL ADVANTAGES

MAKE YOUR BUSINESS

BETTER

What are the technological advantages of BPO through an MCI Company?

Whether procuring human capital, technology, software or professional services, having a solution that quickly, flexible, efficiently and economically helps any company of any size navigate their customers through any portion of the customer journey is a huge technological advantage. The combination of technology and/or people are endless.

As a result, not only the traditional customer contact channels of the past still having substantial scale in the marketplace, but modernization, digitization and in particular the adoption of the cloud drives strong demand particularly because of how easy is it to integrate with any technology. This is why our tech-enabled BPO strategy really appeals to our current and potential clients.

MCI COMPANIES

GRAVIS APPS

GravisApps, an MCI Company, is a provider of contact-center-as-a-service (CCaaS), software-as-a-service (SaaS), automated market research software, hosted advanced interactive voice response (IVR), and a big database management and processing toolbox. GravisApps solutions have supported over 200,000,000 calls, thousands of agents and hundreds of clients. GravisApps software provides enterprise features and performance that improve customer interactions for political organizations, Fortune 500 companies and start-ups.

Business Development:

Rich Brecht

(319) 899-3580

Software-as-a-Service (SaaS)

Enhanced IVR

Dialing Platform

MASS MARKETS

Mass Markets, an MCI Company, is an industry leader in advanced, tech-enabled B2B and B2C contact center telesales, customer care and omni-channel digital services. With a culture built on delivering superior levels of performance, we are committed to praiseworthy customer interactions that create value for our clients. Since 2003, Mass Markets has delivered, high-impact, agile, scalable, and compliant business process outsourcing solutions while proficiently solving complex people, process and technology challenges.

Business Development:

Jason Falco

(720) 273-1910

Enterprise Contact Centers

Business Process Outsourcing

Telesales/Telemarketing

ONBRAND24

OnBrand24, an MCI Company, is a leading domestic contact center outsourcer with over 30 years of experience. Our site- based ambassadors passionately, and professionally maintain your brand messaging across all content channels: phone, email, live chat and social media. With 3 US locations and over 850 seats, OnBrand24 is the chosen solution for companies that desire enthusiastic, empathetic representatives who maximize order size and resolve customer concerns in one call. Contact us to see why over 150 marquee companies choose to partner with OnBrand24 for their contact center needs.

Business Development:

Chris Alexander

(813) 677-8242

Contact-Center-as-a-Service

Customer Experience Management

Lead Generation

SYDNEY CALL CENTRE (SCC)

NOW HIRING!

The Sydney Call Centre Inc. is a leading Canadian tech-enabled business process outsourcing (BPO) and information and communications technology (ICT) firm located in Nova Scotia, Canada. The Sydney Call Centre Inc. has clients throughout North America. We deliver exceptional contact centre services, analytics and technology to large organizations.

Business Development:

Tanya Wilneff

(902) 562-7436

Outbound Call Center Support

Inbound Call Center Support

Communication Technology

VALOR VIP

Valor Intelligent Processing, LLC, also known as “VIP,” is a digital, tech-enabled and cutting edge accounts receivable management (ARM) firm with headquarters in Jacksonville, Florida. VIP provides enterprise level 1st and 3rd party solutions for every stage of the life-cycle including, but not limited to, omnichannel collections and recovery, credit reporting, analytics, database, self-service, and custom contact center business process management (BPM) solutions. 

Business Development:

Gordon Beck

(877) 241-9619

Accounts Receivable Management

Business Process Outsourcing

Digital Financial Support Services

MCI LEADERSHIP

MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team.
Our focus is on the development and delivery of dynamic technology, human capital and professional services.

Anthony Marlowe

Anthony Marlowe

Chief Executive Officer

Anthony.Marlowe@mci.world

Jason Falco

Jason Falco

Chief Customer Officer

Jason.Falco@mci.world

Chad Miller

Chad Miller

Chief Software Development Officer

Chad.Miller@mci.world

Mark Fichera

Mark Fichera

President

Mark.Fichera@mci.world

Michael Moody

Michael Moody

Chief Operations Officer

Michael.Moody@mci.world

Gordon Beck

Gordon Beck

Chief Customer Officer

Gordon.Beck@mci.world

Christina Palmer

Christina Palmer

Chief Innovation Officer

Christina.Palmer@mci.world

ANY PROBLEM WE'LL SOLVE IT

Over 250 Years of Combined Industry Experience!

Chris Alexander

Chris Alexander

Senior Vice President of Sales & Marketing

Chris.Alexander@mci.world

Rich Brecht

Rich Brecht

Vice President of XaaS

Rich.Brecht@mci.world

Ethan Davis

Ethan Davis

Chief Human Resources Officer

Ethan.Davis@mci.world

Michael Gray

Michael Gray

EVP of IT Systems & Reporting

Michael.Gray@mci.world

Joe Vondracek

Joe Vondracek

Vice President of Operations

Joe.Vondracek@mci.world

Todd Riley

Todd Riley

Vice President of Operations

Todd.Riley@mci.world

ABOVE AND BEYOND

We create value where you don’t expect to find it.

Maura Cone

Maura Cone

Regional Vice President of Operations

Maura.Cone@mci.world

Ling Ding

Ling Ding

Vice President of Finance

Ling.Ding@mci.world

Kate Murph

Kate Murph

Regional Vice President

Kate.Murph@mci.world

Amy Galvin

Amy Galvin

Vice President of Client Services

Amy.Galvin@mci.world

Lee Shoup

Lee Shoup

Director of IT Systems

Lee.Shoup@mci.world

Mike Anna

Mike Anna

Director of Digital | Web Design

mike.anna@mci.world

LOCATIONS

State-of-the-art Facilities Strategically Located Across The United States and Canada.

BEVERLY, MA
100 Cummings Center
Beverly, MA 01915

Capacity = 350 Seats

More Details

Beverly is a city in Essex County, Massachusetts, and a suburb of Boston. The population was 39,502 at the 2010 census. A resort, residential, and manufacturing community on the Massachusetts North Shore, Beverly includes Beverly Farms and Prides Crossing.

IOWA CITY, IA

2937 Sierra Ct. SW
Iowa City, IA  52240

Capacity = 300 Seats

More Details

Iowa City is in eastern Iowa. The Old Capitol Building, the state’s first capitol, now houses a museum of local history. The adjacent University of Iowa Museum of Natural History features prehistoric stone tools and taxidermy. By the Iowa River, City Park has ponds and sports facilities. East, the Herbert Hoover Presidential Library and Museum displays objects and photos tracing the life of the 31st U.S. president.

JACKSONVILLE, FL

6703 Southpoint Dr. N. #300
Jacksonville, FL 32216

Capacity = 200 Seats

More Details

Jacksonville is a large city in northeastern Florida where the St. John’s River meets the Atlantic Ocean. A regional business center, it has many museums and cultural offerings. Swimming and surfing are popular at nearby barrier island beaches such as Jacksonville Beach and Neptune Beach. Championship golf courses in the area include Ponte Vedra Beach’s TPC Sawgrass, headquarters of the PGA Tour.

PORTSMOUTH, NH
222 International Dr.
Portsmouth, NH 03801

Capacity = 150 Seats

More Details

Portsmouth is a New Hampshire port city on the Piscataqua River. Notable 17th- and 18th-century houses include several within Strawbery Banke Museum, where costumed staff demonstrate traditional crafts. Nearby, the 1855 North Church presides over downtown’s Market Square. Prescott Park has riverside gardens and boat docks. Northwest, former research submarine USS Albacore is in a park, alongside a visitor center.

SAVANNAH, GA
8001 Chatham Center Dr. 
Savannah, GA 31405

Capacity = 668 Seats

More Details

Savannah, a coastal Georgia city, is separated from South Carolina by the Savannah River. It’s known for manicured parks, horse-drawn carriages and antebellum architecture. Its historic district is filled with cobblestoned squares and parks such as Forsyth Park shaded by oak trees covered with Spanish moss. At the center of this picturesque district is the landmark, Gothic-Revival Cathedral of Saint John the Baptist.

SIOUX CITY, IA

5800 Discovery Blvd.
Sioux City, IA 51111

Capacity = 750 Seats

More Details

Sioux City is in northwest Iowa. The Sioux City Art Center showcases work by artists from the Upper Midwest. Nearby, Sioux City Public Museum has local history displays, including a hands-on replica of a fossil dig site. Play-based educational exhibits are the draw at the LaunchPAD Children’s Museum. Set inside a dry-docked towboat, the Sergeant Floyd River Museum outlines the shipping history of the Missouri River.

SPEARFISH, SD

120 Industrial Dr.
Spearfish, SD  57049

Capacity = 135 Seats

More Details

Surrounded by unmatched natural beauty, Spearfish offers something for everyone, old and young, the thrill seekers and those longing for a much-needed reprieve. Plan ahead or don’t, we’re here to help you get on the path to unforgettable moments and great call center services.

SYDNEY, NOVA SCOTIA CANADA

90 Inglis St., Unit A005
Sydney NS  B1P 1W8

Capacity = 450 Seats

More Details

Sydney is a harbour town on Cape Breton Island, in Nova Scotia, Canada. By the water, the Big Fiddle is a huge violin statue honouring local music. Wooden 18th-century buildings include the Cossit and Jost houses, now museums with period furniture. St. Patrick’s Church Museum showcases local history in an 1828 church. East, at Glace Bay, the Cape Breton Miners’ Museum explores the area’s coal-mining heritage.
W DES MOINES, IA

7780 Office Plaza Dr. S
West Des Moines, IA  50266

Capacity = 200 Seats

More Details

West Des Moines is a city in Polk, Dallas, and Warren counties in the U.S. state of Iowa. Most of the city is in Polk County, with slivers extending into Dallas and Warren counties. As of the 2010 census, the city population was 56,609.

TECH-ENABLED BUSINESS SERVICES

We take the time to understand our customers’ requirements, tailoring deployments to specific needs and performing data collection and analytics to improve operations, optimize usage, and drive better business outcomes.

Call Center Services

Software Applications

Customer Engagement

Experienced Sales

Custom Telephony

Business Process Outsourcing

Omnichannel Solutions

Cloud Contact Center Software

Automation Technology

INDUSTRY NEWS

CONTACT US

PHONE NUMBER

+1 (866) 577-2461

EMAIL ADDRESS

info@mci.world

OFFICE ADDRESS

2937 Sierra Ct. Sw.
Iowa City, IA 52240