MCI Will Get You Where You
Need To Go - FASTER!
Tech-Enabled Business Process Outsourcing Learn More
Contact Center Outsourcing
Services With MCI
We work in partnership with all the major technology suppliers,
developing first class solutions for our clients.
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MCI IS HIRING 1,000 WORK AT HOME STAFF TO SUPPORT FEDERAL, STATE, AND COMMERCIAL CLIENTS

Tech-Enabled BPO and IT Services

MCI's Award-Winning Approach to Customer Experience Delivers Real Results.

In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine’s List of Fastest Growing Companies 15 times respectively.

MCI is headquartered in Iowa City, IA, and has twelve customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, New Mexico, Nova Scotia, South Dakota, and Texas.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.

MCI now employs 3,500+ talented individuals with 100+ diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).

Customer Engagement

Create lasting profitable customer relationships in every interaction with our contact center customer service teams.

Digital Omnichannel Agents

We blend omnichannel agents and cloud-based technology platforms to
provide the best customer experiences.

Cutting-Edge Technology

Deliver cutting-edge tech-enabled experiences for employees and customers across every channel.

Process Optimization

Optimize business process workflows with our ultimate CX strategies with proven real-world results.

About MCI

MCI organically grows, inorganically acquires and operates companies that have a synergistic products and services portfolios, including but not limited to business process outsourcing (BPO), business process management (BPM), IT Services, application software, and technology services.

Join Our Network

Gravis Apps

GravisApps is a provider of contact-center-as-a-service (CCaaS), software-as-a-service (SaaS), automated market research software, hosted advanced interactive voice response (IVR), and database management processing services.

Mass Markets

Mass Markets is an industry leader in tech-enabled B2B and B2C contact center telesales, customer care and omni-channel digital services. With a culture built on delivering superior levels of performance, we are committed to praiseworthy customer interactions that create value for our clients.

OnBrand24

OnBrand24 is a leading domestic contact center outsourcer with over 30 years of inbound and digital experience. Our site-based ambassadors passionately and professionally maintain your brand messaging across all content channels: phone, email, live chat and social media.

Sydney Call Centre

The Sydney Call Centre Inc. is a leading Canadian tech-enabled business process outsourcing (BPO) and information and communications technology (ICT) firm located in Nova Scotia, Canada. The Sydney Call Centre. has clients throughout North America. We deliver exceptional contact centre services, analytics and technology to large organizations.

Valor VIP

Valor Intelligent Processing, LLC, also known as “VIP,” founded September 2018, is a digital, tech-enabled and cutting edge Accounts Receivable Management (ARM) company with headquarters in Jacksonville, Florida and locations in Tampa, FL and Dallas, TX. Valor provides enterprise level first and third party solutions for every stage of the customer account life-cycle.

Numbers Don’t Lie

We take the time to understand our customers’ requirements, tailoring deployments to specific needs and performing data collection and analytics to improve operations, optimize usage, and drive better business outcomes.

1002%3 Year Growth
167+Clients
9Locations
67MSales

Contact Center Outsourcing Services

TECHNOLOGY PARTNERS

We work in partnership with all the major technology suppliers, developing first class solutions for our clients.

Questions?

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SAM NAICS Codes

NAICS Code Description
511210 Software Publishers
518210 Data Processing, Hosting, and Related Services
519190 All Other Information Services
524291 Claims Adjusting
524292 Third Party Administration of Insurance and Pension Funds
541511 Custom Computer Programming Services
541512 Computer Systems Design Services
541519 Other Computer Related Services
541519 Information Technology Value Added Resellers
541611 Administrative Management
541613 Marketing Consulting Services
541690 Other Scientific Services
NAICS Code Description
541690 Technical Consulting Services
541990 All Other Professional, Scientific, and Technical Services
561110 Office Administrative Services
561320 Temporary Help Services
561330 Professional Employer Organizations
561421 Telephone Answering Services
561422 Telemarketing Bureaus and Other Contact Centers
561431 Private Mail Centers
561440 Collection Agencies
561499 All Other Business Support Services
561990 All Other Support Services
611430 Professional and Management Development Training

    Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.

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