MAKING OUR MARK
MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, inorganically acquires and operates companies that have a synergistic products and services portfolios, including but not limited to business process outsourcing (BPO), business process management (BPM), application software, and technology services.
GravisApps, an MCI Company, is a provider of contact-center-as-a-service (CCaaS), software-as-a-service (SaaS), automated market research software, hosted advanced interactive voice response (IVR), and a big database management and processing toolbox. GravisApps solutions have supported over 200,000,000 calls, thousands of agents and hundreds of clients. GravisApps software provides enterprise features and performance that improve customer interactions for political organizations, Fortune 500 companies and start-ups.
Mass Markets, an MCI Company, is an industry leader in advanced, tech-enabled B2B and B2C contact center telesales, customer care and omni-channel digital services. With a culture built on delivering superior levels of performance, we are committed to praiseworthy customer interactions that create value for our clients. Since 2003, Mass Markets has delivered, high-impact, agile, scalable, and compliant business process outsourcing solutions while proficiently solving complex people, process and technology challenges.
Enterprise Contact Centers
Business Process Outsourcing
OnBrand24, an MCI Company, is a leading domestic contact center outsourcer with over 30 years of experience. Our site- based ambassadors passionately, and professionally maintain your brand messaging across all content channels: phone, email, live chat and social media. With 3 US locations and over 850 seats, OnBrand24 is the chosen solution for companies that desire enthusiastic, empathetic representatives who maximize order size and resolve customer concerns in one call. Contact us to see why over 150 marquee companies choose to partner with OnBrand24 for their contact center needs.
Customer Experience Management
SYDNEY CALL CENTRE (SCC)
The Sydney Call Centre Inc. is a leading Canadian tech-enabled business process outsourcing (BPO) and information and communications technology (ICT) firm located in Nova Scotia, Canada. The Sydney Call Centre Inc. has clients throughout North America. We deliver exceptional contact centre services, analytics and technology to large organizations.
Outbound Call Center Support
Inbound Call Center Support
Valor Intelligent Processing, LLC, also known as “VIP,” is a digital, tech-enabled and cutting edge accounts receivable management (ARM) firm with headquarters in Jacksonville, Florida. VIP provides enterprise level 1st and 3rd party solutions for every stage of the life-cycle including, but not limited to, omnichannel collections and recovery, credit reporting, analytics, database, self-service, and custom contact center business process management (BPM) solutions.
Accounts Receivable Management
Business Process Outsourcing
Digital Financial Support Services
State-of-the-art Facilities Strategically Located Across The United States and Canada.
Capacity = 350 Seats
Beverly is a city in Essex County, Massachusetts, and a suburb of Boston. The population was 39,502 at the 2010 census. A resort, residential, and manufacturing community on the Massachusetts North Shore, Beverly includes Beverly Farms and Prides Crossing.
IOWA CITY, IA
2937 Sierra Ct. SW
Iowa City, IA 52240
Capacity = 300 Seats
Iowa City is in eastern Iowa. The Old Capitol Building, the state’s first capitol, now houses a museum of local history. The adjacent University of Iowa Museum of Natural History features prehistoric stone tools and taxidermy. By the Iowa River, City Park has ponds and sports facilities. East, the Herbert Hoover Presidential Library and Museum displays objects and photos tracing the life of the 31st U.S. president.
6703 Southpoint Dr. N. #300
Jacksonville, FL 32216
Capacity = 200 Seats
Jacksonville is a large city in northeastern Florida where the St. John’s River meets the Atlantic Ocean. A regional business center, it has many museums and cultural offerings. Swimming and surfing are popular at nearby barrier island beaches such as Jacksonville Beach and Neptune Beach. Championship golf courses in the area include Ponte Vedra Beach’s TPC Sawgrass, headquarters of the PGA Tour.
Capacity = 150 Seats
Portsmouth is a New Hampshire port city on the Piscataqua River. Notable 17th- and 18th-century houses include several within Strawbery Banke Museum, where costumed staff demonstrate traditional crafts. Nearby, the 1855 North Church presides over downtown’s Market Square. Prescott Park has riverside gardens and boat docks. Northwest, former research submarine USS Albacore is in a park, alongside a visitor center.
Capacity = 668 Seats
Savannah, a coastal Georgia city, is separated from South Carolina by the Savannah River. It’s known for manicured parks, horse-drawn carriages and antebellum architecture. Its historic district is filled with cobblestoned squares and parks such as Forsyth Park shaded by oak trees covered with Spanish moss. At the center of this picturesque district is the landmark, Gothic-Revival Cathedral of Saint John the Baptist.
SIOUX CITY, IA
5800 Discovery Blvd.
Sioux City, IA 51111
Capacity = 750 Seats
Sioux City is in northwest Iowa. The Sioux City Art Center showcases work by artists from the Upper Midwest. Nearby, Sioux City Public Museum has local history displays, including a hands-on replica of a fossil dig site. Play-based educational exhibits are the draw at the LaunchPAD Children’s Museum. Set inside a dry-docked towboat, the Sergeant Floyd River Museum outlines the shipping history of the Missouri River.
120 Industrial Dr.
Spearfish, SD 57049
Capacity = 135 Seats
Surrounded by unmatched natural beauty, Spearfish offers something for everyone, old and young, the thrill seekers and those longing for a much-needed reprieve. Plan ahead or don’t, we’re here to help you get on the path to unforgettable moments and great call center services.
SYDNEY, NOVA SCOTIA CANADA
90 Inglis St., Unit A005
Sydney NS B1P 1W8
Capacity = 450 Seats
W DES MOINES, IA
7780 Office Plaza Dr. S
West Des Moines, IA 50266
Capacity = 200 Seats
West Des Moines is a city in Polk, Dallas, and Warren counties in the U.S. state of Iowa. Most of the city is in Polk County, with slivers extending into Dallas and Warren counties. As of the 2010 census, the city population was 56,609.
Gravis Apps has the technology, industry knowledge and contact center experience to help you succeed. Whether you choose Gravis Apps inbound, outbound or our blended solution, you are equipped with a system designed to support all types of business and industry...
Cheers erupt as first paycheques handed out at Sydney call centre rescued from closure Post By: HALEY RYAN, THE STAR HALIFAX Published:January 18th, 2019SYDNEY, N.S.—A heartbreaking story of hundreds of Nova Scotians laid off just before Christmas has reached a happy...
MCI Call Centre to Open in Sydney, Nova Scotia, Canada, January 2019 MCI Canada, a wholly owned subsidiary of Mass Markets, will reopen the recently closed ServiCom contact center in Sydney and operate as “The Sydney Call Centre Inc.” The company will provide new...