MCI opens new contact center facility in Melbourne, FL, adding 200 jobs
Melbourne, FL- With the explosive growth of MCI and its’ subsidiary brands,...
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.
In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine’s List of Fastest Growing Companies 16 times respectively.
MCI is headquartered in Iowa City, IA, and has 14 customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, New Mexico, Nova Scotia, South Dakota, and Texas.
MCI now employs 3,500+ talented individuals with 100+ diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).
Our omnichannel solutions help brands manage a seamless customer experience within and across every touchpoint.
MCI has its own proprietary contact center software and we are more than capable of integrating with existing systems.
Create lasting profitable customer relationships in every interaction and across every channel with our contact center customer service teams.
One of the most effective ways to “chat” with prospects and customers is to meet them in a channel they most prefer (Desktop, Tablet and Mobile).
Leveraging our advanced agents with cutting-edge technology, we are able to integrate most chat platforms on the market today with our contact center software suite.
MCI can support diverse connectivity methods to enable access to systems – IPSEC point to point VPN, physical VPN device, virtual connectivity through a locally installed VPN.
Much more than a call center, MCI provides back office support services at an extremely affordable rate, while increasing efficiency, service levels and sharing best practices.
GravisApps is a provider of contact-center-as-a-service (CCaaS), software-as-a-service (SaaS), automated market research software, hosted advanced interactive voice response (IVR), and database management processing services.
Mass Markets is an industry leader in tech-enabled B2B and B2C contact center telesales, customer care and omni-channel digital services. With a culture built on delivering superior levels of performance, we are committed to praiseworthy customer interactions that create value for our clients.
MCI believes the federal IT Services and BPO landscape is well-positioned to bridge legacy services with agile providers, like MCI. The latter can help optimize and leverage data and technology, adapt to change, automate processes (including redesigning), improve competitive advantage, and identify sustainable growth opportunities among federal customers.
OnBrand24 is a leading domestic contact center outsourcer with over 30 years of inbound and digital experience. Our site-based ambassadors passionately and professionally maintain your brand messaging across all content channels: phone, email, live chat and social media.
The Sydney Call Centre Inc. is a leading Canadian tech-enabled business process outsourcing (BPO) and information and communications technology (ICT) firm located in Nova Scotia, Canada. The Sydney Call Centre. has clients throughout North America. We deliver exceptional contact centre services, analytics and technology to large organizations.
Valor Intelligent Processing, LLC, also known as “VIP,” founded September 2018, is a digital, tech-enabled and cutting edge Accounts Receivable Management (ARM) company with headquarters in Jacksonville, Florida and locations in Tampa, FL and Dallas, TX. Valor provides enterprise level first and third party solutions for every stage of the customer account life-cycle.
| NAICS | DESCRIPTION |
| 561420 | Telephone Call Centers |
| 561421 | Telephone Answering Services |
| 561422 | Telemarketing Bureaus & Other Contact Centers |
| 511210 | Software Publishers |
| 518210 | Data Processing, Hosting, & Related Services |
| 519190 | All Other Information Services |
| 524291 | Claims Adjusting |
| 541512 | Computer Systems Design Services |
| 541519 | Other Computer Related Services |
| 541611 | Administrative Management |
| 541613 | Marketing Consulting Services |
| 541690 | Other Scientific Services |
| NAICS | DESCRIPTION |
| 541690 | Technical Consulting Services |
| 541990 | All Other Professional, Scientific, & Technical Services |
| 561110 | Office Administrative Services |
| 561320 | Temporary Help Services |
| 561330 | Professional Employer Organizations |
| 541519 | Information Technology Value Added |
| 541511 | Custom Computer Programming Services |
| 561431 | Private Mail Centers |
| 561440 | Collection Agencies |
| 561499 | All Other Business Support Services |
| 561990 | All Other Support Services |
| 611430 | Professional & Management Development Training |
Melbourne, FL- With the explosive growth of MCI and its’ subsidiary brands,...
MCI, LC of Iowa City, IA has recently expanded its’ United States operation...
IOWA CITY, Iowa, Aug. 24, 2020 (GLOBE NEWSWIRE) — MCI the parent comp...
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Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.