Imagine if you could improve first call resolution and average handle time by properly routing Tier 0 and Tier 1 interactions, while enabling human intervention for more complex interactions. MCI automates AI and RPA solutions making it possible. Traditional contact centers can be very expensive. With rising labor rates and proliferating digital channels, leveraging automation technology, machine learning, and bots can be a cost-effective way to improve your customer and employee experience. Our Artificial Intelligence as a Service drives service costs down by empowering customer self-service and enhancing the associate experience through intelligent virtual assistants that help them learn and serve customers better.

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Our Business Process Outsourcing as a Service (BPOaaS) provides your company the contact center associates, training, facilities, technologies, and operational expertise to create exceptional customer experiences across all touchpoints. Delivered onshore, nearshore, or an via at-home workforce, our tech-enabled omnichannel contact centers support all customer channels, including SMS, voice, chat, social, video, and email.

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Contact Center as a Service (CCaaS) is a software deployment model that enables companies to only purchase the technology they need and is commonly operated by a vendor to reduce IT, integration, and support costs. We equip clients with the facilities, people, processes, and modern omnichannel technologies that build value across every interaction on all channels.

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From political organizations to Fortune 500 & start-ups, growing enterprises improve customer service & sales by engaging your most valued assets with high-volume dialing & enhanced IVR platforms. IVR technology helps reduce staffing costs by allowing calls to be made and/or handled automatically. Whether you need an enhanced national interactive voice response (IVR) system to route calls or your are making voice broadcasting robo calls gathering polling numbers for your local congressman, our IVR is flexible and nimble to affect the solutions your customer need.

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MCI Contact tracing slows the spread of COVID-19. Contact tracing helps protect you, your family, and your community by: Letting people know they may have been exposed to COVID-19 and should monitor their health for signs and symptoms of COVID-19. Helping people who may have been exposed to COVID-19 get tested.

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