NEWS

Gravis Apps New Website Will Have You Moving Your Contact Center Software To The Cloud

Gravis Apps has the technology, industry knowledge and contact center experience to help you succeed. Whether you choose Gravis Apps inbound, outbound or our blended solution, you are equipped with a system designed to support all types of business and industry...

Cheers erupt as first paycheques handed out at Sydney Call Centre rescued from closure

Cheers erupt as first paycheques handed out at Sydney call centre rescued from closure Post By: HALEY RYAN, THE STAR HALIFAX Published:January 18th, 2019SYDNEY, N.S.—A heartbreaking story of hundreds of Nova Scotians laid off just before Christmas has reached a happy...

MCI CALL CENTRE TO OPEN IN SYDNEY, NOVA SCOTIA, CANADA, JANUARY 2019

MCI Call Centre to Open in Sydney, Nova Scotia, Canada, January 2019   MCI Canada, a wholly owned subsidiary of Mass Markets, will reopen the recently closed ServiCom contact center in Sydney and operate as “The Sydney Call Centre Inc.” The company will provide new...

MCI NAMED 2018’S FASTEST GROWING COMPANY

MCI NAMED 2018’S FASTEST GROWING COMPANY The name MCI may have slipped from memory for many in the Corridor, but with the Iowa City firm leading this year’s Fastest Growing Companies list with a heady 270 percent growth rate over two years, that’s sure to change. MCI...

MAKING OUR MARK

MEMORABLE

MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, inorganically acquires and operates companies that have a synergistic products and services portfolios, including but not limited to business process outsourcing (BPO), business process management (BPM), application software, and technology services.

MAKE YOUR BUSINESS

BETTER

Unbreakable Customer Loyalty!

Soaring Revenue & Profit!

Full Customer Account Lifecycle Support!

Over 15 Years Experience!

Differentiation in the Marketplace!

Better experiences create better engagement.

WATCH OUR 60 SECOND VIDEO

ABOUT MCI IN 60 SECONDS

Check out our short 60 second video to learn how MCI can help you provide best-in-class customer experiences with our top of the line contact center software and diverse customer contact solutions.

GRAVIS APPS

Cloud Contact Center Software

Software-as-a-Service (SaaS)

Enhanced IVR

Predictive & Manual Touch Dialer

MASS MARKETS

Enterprise Contact Centers

Premium Telemarketing

Business-to-Business (B2B)

Business-to-Customer (B2C)

ONBRAND24

Customer Service Outsourcing

Business Process Outsourcing (BPO)

Interactive Customer Experience Services

Inbound, Outbound and Omnichannel Support

SYDNEY CALL CENTRE (SCC)

MCI CANADA | LEADING CANADIAN CALL CENTER

Outbound Call Center Support

Inbound Call Center Support

Communication Technology

Valor Intelligent Processing

Digital Financial Support Services

Accounts Receivable Management (ARM)

Digital Financial Support Services

Next Generation Debt Collections

Better engagement creates better business outcomes.

FASTEST GROWING COMPANY

M

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ABOUT MCI

MCI is the parent company of a diverse set of tech-enabled business services operating companies, specializing in customer engagement and improving business performance for some of the world’s best brands.