Tech-Enabled Business Services

MCI is the holding company for a diverse suite of tech-enabled business services operating companies driving modernization and digitization to ensure clients do more for less.

TECH-ENABLED

BUSINESS SERVICES

MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, inorganically acquires and operates companies that have a synergistic products and services portfolios, including but not limited to business process outsourcing (BPO), business process management (BPM), application software, and technology services.

ABOUT MCI IN 60 SECONDS

LEVERAGE OUR VENDOR PARTNERS TO MAXIMIZE CUSTOMER CONTACT OPPORTUNITIES

Check out our short 60 second video to learn how MCI can help you provide best-in-class customer experiences with our top of the line contact center software and diverse customer contact solutions.

At MCI, we make it our mission to set you up with the right tools and vendor partner to maximize customer contact opportunities.

  • Cloud Contact Center Software Solutions – GRAVIS APPS
  • Customer Service, Telemarketing and Telesales – MASS MARKETS
  • Over 30 Years of Call Center Servie Experience – ONBRAND24
  • It’s Official, MCI call Centre to Open in Sydney, Nova Scotia, Canada, January 2019 – The Sydney Call Centre, Inc.

GRAVIS APPS

Cloud Contact Center Software

GravisApps, an MCI Company, is a provider of contact-center-as-a-service (CCaaS), software-as-a-service (SaaS), automated market research software, hosted advanced interactive voice response (IVR), and a big database management and processing toolbox. GravisApps solutions have supported over 200,000,000 calls, thousands of agents and hundreds of clients. GravisApps software provides enterprise features and performance that improve customer interactions for political organizations, Fortune 500 companies and start-ups.

MASS MARKETS

Business Process Outsourcing Solutions

Mass Markets, an MCI Company, is an industry leader in advanced, tech-enabled B2B and B2C contact center telesales, customer care and omni-channel digital services. With a culture built on delivering superior levels of performance, we are committed to praiseworthy customer interactions that create value for our clients. Since 2003, Mass Markets has delivered, high-impact, agile, scalable, and compliant business process outsourcing solutions while proficiently solving complex people, process and technology challenges.

ONBRAND24

Customer Service Contact Center Outsourcing

OnBrand24, an MCI Company, is a leading domestic contact center outsourcer with over 30 years of experience. Our site-based ambassadors passionately, and professionally maintain your brand messaging across all content channels: phone, email, live chat and social media. With 3 US locations and over 850 seats, OnBrand24 is the chosen solution for companies that desire enthusiastic, empathetic representatives who maximize order size and resolve customer concerns in one call. Contact us to see why over 150 marquee companies choose to partner with OnBrand24 for their contact center needs.

THE SYDNEY CALL CENTRE INC.

Information and Communications Technology (ICT)

The Sydney Call Centre Inc. is a leading Canadian tech-enabled business process outsourcing (BPO) and information and communications technology (ICT) firm located in Nova Scotia, Canada. The Sydney Call Centre Inc. has clients throughout the United States. We deliver exceptional contact centre services, analytics and technology to large organizations.

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CONTACT US

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MCI

Holding Company
Sales: +1 (319) 541-9694

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GRAVIS APPS

IVR & Predictive Dialer
Sales: +1 (319) 541-9694

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MASS MARKETS

Telemarketing & Telesales
Sales: +1 (319) 541-9694

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ONBRAND24

BPO & Customer Service
Sales: +1 (813) 677-8242

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THE SYDNEY CALL CENTRE INC.

Call Center Services
Now Hiring:
+1 (902) 562-7436