MCI assists companies with business process outsourcing, staff augmentation needs by providing general and specialized administrative, call center, clerical, customer service, sales, professional staff and services.
MCI is a technology and services company that provides contemporary digital customer experience (CX) tools in conjunction with human capital to some of the largest companies in the world. With a diverse customer base of almost 150 public and private sector clients, MCI is providing industry-leading software and workforces to meet modern omni-channel customer journeys. MCI is enabling our clients’ vision of cutting-edge customer experience through customized smart technology like AlaaS, BPOaaS, CCaaS, CPaaS, and NLPaaS. MCI’s position as a leader in the technology enabled customer contact management space is hallmarked by insightful analytics reporting and actionable data to ensure client and customer satisfaction. MCI’s technology suite of products and services work seamlessly together to enable our clients to focus on their business, while we expertly focus on their customers experiences.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies.
In 2019 MCI was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine’s List of Fastest Growing Companies 16 times respectively.
MCI is headquartered in Iowa City, IA, and has 16 customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, New Mexico, Nova Scotia, South Dakota, Texas, and Wichita, KS.
Our automation solutions drive service costs down by empowering customer self-service and by augmenting the associate experience.
Our extensive experience in technology is a key reason that MCI will make a strong partner. Our in-house development team’s real-world knowledge when it comes to connecting many individual systems to form a cohesive whole is unparalleled. From using API technology to connect email and chat platforms to custom-built reporting, analytics, and software design, our team is ready to consult with our partners to build the most effective possible platform.
Imagine if you could improve first call resolution and average handle time by properly routing Tier 0 and Tier 1 interactions, while enabling human intervention for more complex interactions. MCI automates AI and RPA solutions making it possible. Traditional contact centers can be very expensive. With rising labor rates and proliferating digital channels, leveraging automation technology, machine learning, and bots can be a cost-effective way to improve your customer and employee experience. Our Artificial Intelligence as a Service drives service costs down by empowering customer self-service and enhancing the associate experience through intelligent virtual assistants that help them learn and serve customers better.
Ready to accelerate your digital CX transformation? Click here
Our Business Process Outsourcing as a Service (BPOaaS) provides your company the contact center associates, training, facilities, technologies, and operational expertise to create exceptional customer experiences across all touchpoints. Delivered onshore, nearshore, or an via at-home workforce, our tech-enabled omnichannel contact centers support all customer channels, including SMS, voice, chat, social, video, and email.
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Contact Center as a Service (CCaaS) is a software deployment model that enables companies to only purchase the technology they need and is commonly operated by a vendor to reduce IT, integration, and support costs. We equip clients with the facilities, people, processes, and modern omnichannel technologies that build value across every interaction on all channels.
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From political organizations to Fortune 500 & start-ups, growing enterprises improve customer service & sales by engaging your most valued assets with high-volume dialing & enhanced IVR platforms. IVR technology helps reduce staffing costs by allowing calls to be made and/or handled automatically. Whether you need an enhanced national interactive voice response (IVR) system to route calls or your are making voice broadcasting robo calls gathering polling numbers for your local congressman, our IVR is flexible and nimble to affect the solutions your customer need.
Ready to accelerate your digital CX transformation? Click here
MCI Contact tracing slows the spread of COVID-19. Contact tracing helps protect you, your family, and your community by: Letting people know they may have been exposed to COVID-19 and should monitor their health for signs and symptoms of COVID-19. Helping people who may have been exposed to COVID-19 get tested.
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January 2021 = 16+ Work-At-Home
We equip clients with the facilities, people, processes, and modern omnichanneltechnologies that build value across every interaction on all channels.
MCI has its own proprietary contact center software and we are more than capable of integrating with existing systems.
Create lasting profitable customer relationships in every interaction and across every channel with our contact center customer service teams.
One of the most effective ways to “chat” with prospects and customers is to meet them in a channel they most prefer (Desktop, Tablet and Mobile).
Leveraging our advanced agents with cutting-edge technology, we are able to integrate most chat platforms on the market today with our contact center software suite.
MCI can support diverse connectivity methods to enable access to systems – IPSEC point to point VPN, physical VPN device, virtual connectivity through a locally installed VPN.
Much more than a call center, MCI provides back office support services at an extremely affordable rate, while increasing efficiency, service levels and sharing best practices.
GravisApps is a provider of contact-center-as-a-service (CCaaS), software-as-a-service (SaaS), automated market research software, hosted advanced interactive voice response (IVR), and database management processing services.
Mass Markets is an industry leader in tech-enabled B2B and B2C contact center telesales, customer care and omni-channel digital services. With a culture built on delivering superior levels of performance, we are committed to praiseworthy customer interactions that create value for our clients.
MCI believes the federal IT Services and BPO landscape is well-positioned to bridge legacy services with agile providers, like MCI. The latter can help optimize and leverage data and technology, adapt to change, automate processes (including redesigning), improve competitive advantage, and identify sustainable growth opportunities among federal customers.
OnBrand24 is a leading domestic contact center outsourcer with over 30 years of inbound and digital experience. Our site-based ambassadors passionately and professionally maintain your brand messaging across all content channels: phone, email, live chat and social media.
The Sydney Call Centre Inc. is a leading Canadian tech-enabled business process outsourcing (BPO) and information and communications technology (ICT) firm located in Nova Scotia, Canada. The Sydney Call Centre. has clients throughout North America. We deliver exceptional contact centre services, analytics and technology to large organizations.
Valor Intelligent Processing, LLC, also known as “VIP,” founded September 2018, is a digital, tech-enabled and cutting edge Accounts Receivable Management (ARM) company with headquarters in Jacksonville, Florida and locations in Tampa, FL and Dallas, TX. Valor provides enterprise level first and third party solutions for every stage of the customer account life-cycle.
MCI's technology suite of products and services work seamlessly together to enable our clients to focus on their business, while we expertly focus on their customers experiences.
| 511210 | Software Publishers |
| 518210 | Data Processing, Hosting, and Related Services |
| 519190 | All Other Information Services |
| 524291 | Claims Adjusting |
| 524292 | Third Party Administration of Insurance and Pension Funds |
| 541511 | Custom Computer Programming Services |
| 541512 | Computer Systems Design Services |
| 541519 | Information Technology Value Added Resellers |
| 541519 | Other Computer Related Services |
| 541611 | Administrative Management |
| 541613 | Marketing Consulting Services |
| 541690 | Other Scientific Services |
| 541690 | Technical Consulting Services |
| 541990 | All Other Professional, Scientific, and Technical Services |
| 561110 | Office Administrative Services |
| 561320 | Temporary Help Services |
| 561420 | Telephone Call Centers |
| 561421 | Telephone Answering Services |
| 561422 | Telemarketing Bureaus and Other Contact Centers |
| 561431 | Private Mail Centers |
| 561440 | Collection Agencies |
| 561499 | All Other Business Support Services |
| 561990 | All Other Support Services |
| 611430 | Professional and Management Development Training |
*Services MCI specializes in are indicated in orange.
MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.
Marlowe-led companies have been on Inc.’s Fastest-Growing Private Companies...
Leading Canadian tech-enabled business process outsourcing (BPO) & info...
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TECHNOLOGY PARTNERS
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Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.