Contact Center Outsourcing Services With MCI

We work in partnership with all the major technology suppliers, developing first class solutions for our clients.

INSPIRING A CULTURE OF EXCELLENCE - JOIN OUR TEAM!

MCI scalable call centers are prepared and ready for your call spikes 24/7/365

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.

ONE MCI

Award-Winning Approach to Customer Experience

In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine’s List of Fastest Growing Companies 16 times respectively.

MCI is headquartered in Iowa City, IA, and has 14 customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, New Mexico, Nova Scotia, South Dakota, and Texas.

14 Locations and Growing

MCI now employs 3,500+ talented individuals with 100+ diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).

WHY WE WIN

Drive Business Results With Omnichannel CX Technology

Our omnichannel solutions help brands manage a seamless customer experience within and across every touchpoint.

Contact Center Software

MCI has its own proprietary contact center software and we are more than capable of integrating with existing systems.

READ MORE

Live Agents Anywhere

Create lasting profitable customer relationships in every interaction and across every channel with our contact center customer service teams.

READ MORE

SMS/Text Messaging

One of the most effective ways to “chat” with prospects and customers is to meet them in a channel they most prefer (Desktop, Tablet and Mobile).

READ MORE

Live Chat and Email

Leveraging our advanced agents with cutting-edge technology, we are able to integrate most chat platforms on the market today with our contact center software suite.

READ MORE

Systems Integration

MCI can support diverse connectivity methods to enable access to systems – IPSEC point to point VPN, physical VPN device, virtual connectivity through a locally installed VPN.

READ MORE

Back Office Support

Much more than a call center, MCI provides back office support services at an extremely affordable rate, while increasing efficiency, service levels and sharing best practices.

READ MORE

Gravis Apps

GravisApps is a provider of contact-center-as-a-service (CCaaS), software-as-a-service (SaaS), automated market research software, hosted advanced interactive voice response (IVR), and database management processing services.

Mass Markets

Mass Markets is an industry leader in tech-enabled B2B and B2C contact center telesales, customer care and omni-channel digital services. With a culture built on delivering superior levels of performance, we are committed to praiseworthy customer interactions that create value for our clients.

MCI Federal Services

MCI believes the federal IT Services and BPO landscape is well-positioned to bridge legacy services with agile providers, like MCI. The latter can help optimize and leverage data and technology, adapt to change, automate processes (including redesigning), improve competitive advantage, and identify sustainable growth opportunities among federal customers.

OnBrand24

OnBrand24 is a leading domestic contact center outsourcer with over 30 years of inbound and digital experience. Our site-based ambassadors passionately and professionally maintain your brand messaging across all content channels: phone, email, live chat and social media.

Sydney Call Centre

The Sydney Call Centre Inc. is a leading Canadian tech-enabled business process outsourcing (BPO) and information and communications technology (ICT) firm located in Nova Scotia, Canada. The Sydney Call Centre. has clients throughout North America. We deliver exceptional contact centre services, analytics and technology to large organizations.

Valor VIP

Valor Intelligent Processing, LLC, also known as “VIP,” founded September 2018, is a digital, tech-enabled and cutting edge Accounts Receivable Management (ARM) company with headquarters in Jacksonville, Florida and locations in Tampa, FL and Dallas, TX. Valor provides enterprise level first and third party solutions for every stage of the customer account life-cycle.

0 +
Employees
0
Contact Centers
0 +
Partners
0 M
Calls Made Daily

SAM NAICS Codes

NAICS DESCRIPTION
561420 Telephone Call Centers
561421 Telephone Answering Services
561422 Telemarketing Bureaus & Other Contact Centers
511210 Software Publishers
518210 Data Processing, Hosting, & Related Services
519190 All Other Information Services
524291 Claims Adjusting
541512 Computer Systems Design Services
541519 Other Computer Related Services
541611 Administrative Management
541613 Marketing Consulting Services
541690 Other Scientific Services
NAICS DESCRIPTION
541690 Technical Consulting Services
541990 All Other Professional, Scientific, & Technical Services
561110 Office Administrative Services
561320 Temporary Help Services
561330 Professional Employer Organizations
541519 Information Technology Value Added
541511 Custom Computer Programming Services
561431 Private Mail Centers
561440 Collection Agencies
561499 All Other Business Support Services
561990 All Other Support Services
611430 Professional & Management Development Training

Contact Center Blog

We will help you deliver the BEST customer care

Turnkey customer service outsourcing contact centers
Questions?

Get In Touch

Complete the contact form and someone will be in contact with you soon. We look forward to speaking with you!

    Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.

    Cart