Optimize Insurance Operations with Expert BPO Solutions

Comprehensive Insurance Call Center Solutions

MCI provides comprehensive insurance call center services for clients in various industries. We understand that customer service is a critical aspect of any business, and we are committed to providing excellent service that meets your unique needs. Our services include:

Contact us today to learn more about how our insurance call center services can help your business succeed.

Inbound Customer Support

Our team of trained professionals is available 24/7 to answer your customers’ calls and assist them with their inquiries. We provide personalized support to ensure that your customers feel valued and satisfied with their experience.

Outbound Customer Support

We also offer outbound customer support services, including appointment scheduling, follow-up calls, and customer surveys. Our experienced team can help you maintain regular contact with your customers and build strong relationships with them.


We provide efficient and accurate claims processing services that streamline the claims handling process. Our team is well-versed in the latest industry regulations and can help you manage claims efficiently while ensuring compliance with all laws and regulations.


Our experienced support team can help you generate more sales by providing targeted sales support services, including lead generation, qualification, and nurturing. We can help you identify new prospects and convert them into loyal customers.


We provide expert technical support services that help your customers resolve any technical issues they may encounter. Our team is knowledgeable and experienced, ensuring that your customers receive timely and effective solutions to their problems.

Contact us today to learn more about how our insurance call center services can help your business succeed.

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    MCI is a privately owned, tech-enabled business process outsourcing (BPO) and IT Services company that provides customer experience (CX) technology, managed and human capital services.

    MCI now employs over ~4,000+ talented individuals who support a diverse array of clients across the globe, with service delivery taking place in USA, Canada, Caribbean, North America, South America, Central America, Europe and Asia.