Managed IVR

CX Technology Solutions

Effortless Customer Interactions with Managed IVR Solutions

At MCI, we offer comprehensive Managed IVR (Interactive Voice Response) solutions designed to enhance customer experiences, improve operational efficiency, and streamline your contact center operations. Our team of experts will work closely with you to design, implement, and manage an IVR system that aligns with your unique business needs.

Key Features

Key Features of our Managed IVR solutions:

Customized IVR Design

We understand that every business has different requirements, which is why we tailor our IVR solutions to meet your specific needs. Our team will work with you to understand your business processes, call flows, and customer journey to create a personalized IVR system that reflects your brand and delivers a seamless customer experience.

IVR - Interactive Voice Response, acronym business concept

We understand the importance of a personalized and seamless customer experience. That’s why we offer customized IVR (Interactive Voice Response) design services to ensure that your IVR system aligns perfectly with your business needs. Our expert team will work closely with you to understand your unique requirements, call flows, and customer journey. We will then design an IVR system tailored to reflect your brand and deliver a smooth and efficient customer experience. With our customized IVR design, you can provide your customers with intuitive menus, personalized greetings, and options that are specific to your business, allowing for a more engaging and satisfying interaction. Enhance your customer service capabilities and streamline your operations with our tailored IVR design solutions.

Intelligent Call Routing

Our Managed IVR solutions incorporate intelligent call routing capabilities. By leveraging advanced algorithms, we ensure that calls are routed to the most appropriate agents or self-service options based on factors such as customer input, agent availability, skills, and customer preferences. This ensures efficient call handling and improves first-call resolution rates.

Self-Service Options

Empower your customers with self-service options through our Managed IVR. By providing self-service menus for common inquiries, such as account balance checks, order status updates, and FAQs, customers can obtain the information they need quickly and conveniently. This reduces the need for agent involvement and enhances customer satisfaction by providing instant access to key information.

Seamless Omnichannel Integration

Our Managed IVR integrates seamlessly with your existing systems, such as CRM platforms, ticketing systems, and databases. This integration enables real-time access to customer information, account details, and order history, providing a personalized experience for each caller. Automation features allow for the automation of repetitive tasks, reducing agent workload and increasing efficiency.





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We can utilize your existing systems and tools, and we can support diverse connectivity methods to enable access to systems – IPSEC point to point VPN, physical VPN device, virtual connectivity through a locally installed VPN (i.e. Cisco AnyConnect), Amazon WorkSpaces, and Citrix Applications.

Analytics and Reporting

Gain valuable insights into your IVR performance with our comprehensive analytics and reporting capabilities. Track key metrics, such as call volumes, call durations, menu selections, and customer satisfaction ratings. Leverage these insights to identify trends, optimize call flows, and make data-driven decisions to continuously improve your IVR system’s effectiveness.

In Conclusion

With our Managed IVR solutions, you can elevate your customer service experience, optimize your contact center operations, and drive customer satisfaction. Let us handle the management and optimization of your IVR system, allowing you to focus on your core business objectives. Contact Sales today to learn more about how our Managed IVR can transform your customer interactions.


Managed IVR Solutions refer to comprehensive services provided by MCI to design, implement, and manage Interactive Voice Response (IVR) systems for businesses. It involves tailoring IVR systems to meet specific requirements, ensuring seamless customer interactions, and optimizing operational efficiency.

cloud contact center automation

Managed IVR Solutions offer several benefits. They enhance customer experiences by providing personalized and self-service options, reducing wait times, and improving call routing efficiency. Managed IVR Solutions also streamline contact center operations, automate repetitive tasks, and integrate with existing systems for seamless information access.

Managed IVR goes beyond traditional IVR systems by providing comprehensive support and management services. It involves designing customized IVR flows, handling system implementation, and offering ongoing maintenance and optimization. Managed IVR Solutions ensure that your IVR system evolves with your business needs and delivers the best possible outcomes.

Yes, Managed IVR Solutions can integrate with various contact center technologies and systems. This includes CRM platforms, ticketing systems, databases, and other communication channels like live chat or email. Integration allows for real-time access to customer information and ensures a seamless omnichannel experience across multiple touchpoints.

Contact center automation solutions can be highly customizable to meet specific business requirements. At MCI, we work closely with clients to understand their unique needs and tailor automation strategies accordingly. This includes customization of call routing rules, self-service options, integrations with existing systems, and the ability to adapt and scale as the business evolves. Our aim is to provide a flexible and adaptable automation solution that aligns with the specific goals of each organization.

Please note that the above FAQs are general in nature. For more specific information about Managed IVR Solutions with MCI and their features, it is recommended to reach out to one of our members from our Sales Team to discuss your unique requirements.

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