About MCI
Driving modernization through digitalization, MCI ensures clients do more for less.
MCI is the holding company for a diverse lineup of tech-enabled business service operating companies.
MCI organically grows, acquires and operates companies that have synergistic product and service portfolios, including but not limited to customer contact center management, business process outsourcing, Omnichannel CX deployment, IT Services, customer software and app development, customer experience management, customer service & technical support, inside sales, collections/account receivable management, and BPO-as-a-service (BPOaaS).
MCI now employs 5,000+ talented individuals with 370+ diverse North American client partners across the following MCI brands: Gravis Apps, Gravis Marketing, March East, MCI BPO, MCI BPOaaS, MCI Federal Services, OnBrand24, Teletechnology, The Sydney Call Center, and Valor Intelligent Processing (VIP).
Global BPO Call Centers
MCI supports clients across the globe, with service delivery taking place in 8 countries.
MCI is a Global Digital Contact Center BPO
With a diverse customer base of almost ~370+ public and private sector clients, MCI is providing industry-leading software and workforces to meet modern omni-channel customer journeys. MCI is enabling our clients’ vision of cutting-edge customer experience through customized smart technology like AlaaS, BPOaaS, CCaaS, CPaaS, and NLPaaS. MCI’s position as a leader in the technology enabled customer contact management space is hallmarked by insightful analytics reporting and actionable data to ensure client and customer satisfaction. MCI’s technology suite of products and services work seamlessly together to enable our clients to focus on their business, while we expertly focus on their customers experiences.
How We Became Best Among Other BPO's?
Professional BPO Services
MCI has over 20 years of experience in providing customized contact center and technology solutions for enterprise customers worldwide. Our flexibility, scalability, and nimbleness set us apart from other BPO’s, allowing us to handle inbound call spikes 24/7/365. While big box BPO’s struggle with providing C-level attention and interaction, we excel in providing our customers with granular involvement from our management team on a daily basis, ensuring immediate attention and improvement.
Industries Served
Using customer-centric strategy, technology, and operations, we are a leader in customer experience, call centers, engagement, and growth solutions across a wide range of industries.
Benefits
Why Choose MCI?
MCI is a global leader in outsourced call center services across the entire customer account lifecycle. With both premise-based and work at home contact center outsourcing services, we offer flexibility, and contingency plans for our customers to provide additional vendor-based agent support for front office, back office, digital, inbound and outbound call center support.
20+ Years of Contact Center Experience
MCI handles an impressive variety of customer service solutions for clients across many different markets and industries.
Technology Enabled BPO
MCI is a tech-enabled call center service provider that delivers innovative business process outsourcing solutions, infrastructure, and top customer-facing talent.
Supporting clients across the globe
MCI BPO services take place in 8 countries, and over 5,000 associates across North America, South America, South Africa, Europe and Asia.
B2B & B2C Contact Center Solutions
MCI is one of the most experienced B2B/B2C call center outsourcing companies in the industry. Our solutions are designed to ensure best-in-class customer experiences.
Industry News
MCI Capital, LC Announces Completion and Closing of Cash Tender Offer for Ordinary Shares of Atento S.A.
Looking for a reliable call center outsourcing provider?
We Will Help You Deliver Award-Winning Customer Care! Contact Us Today!
