Driving modernization through digitalization, MCI ensures clients do more for less.
MCI is the holding company for a diverse lineup of tech-enabled business service operating companies.
MCI organically grows, acquires and operates companies that have synergistic product and service portfolios, including but not limited to customer contact center management, business process outsourcing, Omnichannel CX deployment, IT Services, customer software and app development, customer experience management, customer service & technical support, inside sales, collections/account receivable management, and BPO-as-a-service (BPOaaS).
MCI now employs 5,000+ talented individuals with 370+ diverse North American client partners across the following MCI brands: Gravis Apps, Gravis Marketing, March East, MCI BPO, MCI BPOaaS, MCI Federal Services, OnBrand24, Teletechnology, The Sydney Call Center, and Valor Intelligent Processing (VIP).
MCI is a Global Digital Contact Center BPO
With a diverse customer base of almost ~370+ public and private sector clients, MCI is providing industry-leading software and workforces to meet modern omni-channel customer journeys. MCI is enabling our clients’ vision of cutting-edge customer experience through customized smart technology like AlaaS, BPOaaS, CCaaS, CPaaS, and NLPaaS. MCI’s position as a leader in the technology enabled customer contact management space is hallmarked by insightful analytics reporting and actionable data to ensure client and customer satisfaction. MCI’s technology suite of products and services work seamlessly together to enable our clients to focus on their business, while we expertly focus on their customers experiences.
How We Became Best Among Other BPO's?
Professional BPO Services
MCI has over 20 years of experience in providing customized contact center and technology solutions for enterprise customers worldwide. Our flexibility, scalability, and nimbleness set us apart from other BPO’s, allowing us to handle inbound call spikes 24/7/365. While big box BPO’s struggle with providing C-level attention and interaction, we excel in providing our customers with granular involvement from our management team on a daily basis, ensuring immediate attention and improvement.
Using customer-centric strategy, technology, and operations, we are a leader in customer experience, call centers, engagement, and growth solutions across a wide range of industries.
Why Choose MCI?
MCI is a global leader in outsourced call center services across the entire customer account lifecycle. With both premise-based and work at home contact center outsourcing services, we offer flexibility, and contingency plans for our customers to provide additional vendor-based agent support for front office, back office, digital, inbound and outbound call center support.