NEWS

Gravis Apps New Website Will Have You Moving Your Contact Center Software To The Cloud

Gravis Apps has the technology, industry knowledge and contact center experience to help you succeed. Whether you choose Gravis Apps inbound, outbound or our blended solution, you are equipped with a system designed to support all types of business and industry...

Cheers erupt as first paycheques handed out at Sydney Call Centre rescued from closure

Cheers erupt as first paycheques handed out at Sydney call centre rescued from closure Post By: HALEY RYAN, THE STAR HALIFAX Published:January 18th, 2019SYDNEY, N.S.—A heartbreaking story of hundreds of Nova Scotians laid off just before Christmas has reached a happy...

MCI CALL CENTRE TO OPEN IN SYDNEY, NOVA SCOTIA, CANADA, JANUARY 2019

MCI Call Centre to Open in Sydney, Nova Scotia, Canada, January 2019   MCI Canada, a wholly owned subsidiary of Mass Markets, will reopen the recently closed ServiCom contact center in Sydney and operate as “The Sydney Call Centre Inc.” The company will provide new...

MCI NAMED 2018’S FASTEST GROWING COMPANY

MCI NAMED 2018’S FASTEST GROWING COMPANY The name MCI may have slipped from memory for many in the Corridor, but with the Iowa City firm leading this year’s Fastest Growing Companies list with a heady 270 percent growth rate over two years, that’s sure to change. MCI...

ABOUT MCI

Company Overview

MCI was established in 2015 as a holding company and a special purpose entity to purchase TMone. After selling TMone in 2013 and reacquiring the company in 2015, MCI renamed TMone to Mass Markets.

MCI subsequently purchased Gravis Apps in 2016 as a software company to bolster our technological capabilities. We then procured the deal for OnBrand24 as a premier provider of digital customer experience. MCI is also launching the Sydney Call Centre Inc.

DEEP HISTORY

TMone/Mass Markets has a 15-year history, GravisApps, a 20-year history, OnBrand24 a 30 year and The Sydney Call Centre Inc. has a 19-year history.

MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.

Customer Engagement Experts

The MCI organization is comprised of customer engagement experts and is intentionally adaptive to market and brand portfolio fluctuations to facilitate the development of new competitive advantages across the business. Areas of expertise include business process outsourcing (BPO), CRM, machine learning, big data, enterprise contact center software, telephony, systems integration, analytics, and unique customer engagement strategies. With our technology, data insight, human capital, development expertise, and professional guidance, MCI customers can leverage the ability to support the full customer life-cycle with one proven partner.

MCI is the parent company of a diverse set of tech-enabled business services operating companies. MCI organically grows, inorganically acquires and operates companies that have synergistic product and services portfolios, including but not limited to business process outsourcing (BPO), business process management (BPM), software, and technology services.

MCI

MCI is the parent company of a diverse set of tech-enabled business services operating companies, specializing in customer engagement and improving business performance for some of the world’s best brands.

What you need in a partner has – CHANGED
MCI will get you where you need to go – FASTER
info@mciworld.com

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ABOUT MCI

MCI is the parent company of a diverse set of tech-enabled business services operating companies, specializing in customer engagement and improving business performance for some of the world’s best brands.