Automation & BOTS
Deploy machine learning and artificial intelligence to build Intelligent Virtual Assistants (IVA) that create a seamless support experience.
Contact Center Software
Deliver cutting-edge technology, and captivating experiences for employees and customers across every channel, and digital platform.
CX Analytics
We blend strategic consulting services and cloud-based technology platforms to
design, and build innovative customer experiences.
CX Strategy
We design CX and digital strategies that accelerate digital transformation and high-value business outcomes.
Managed Digital Services
Managed or Self-Service options are available at half the cost. Let us help you deliver excellence at every touch-point.
Omnichannel Digital Services
Realize the true value and benefits of omnichannel through digital omnichannel agents, not just technology.
SAM NAICS Codes
We do more than just customer service. We aim to deliver an outstanding customer experience on every phone call, while increasing brand loyalty.
| 511210 | Software Publishers |
| 518210 | Data Processing, Hosting, and Related Services |
| 519190 | All Other Information Services |
| 524291 | Claims Adjusting |
| 524292 | Third Party Administration of Insurance and Pension Funds |
| 541511 | Custom Computer Programming Services |
| 541512 | Computer Systems Design Services |
| 541519 | Information Technology Value Added Resellers |
| 541519 | Other Computer Related Services |
| 541611 | Administrative Management |
| 541613 | Marketing Consulting Services |
| 541690 | Other Scientific Services |
| 541690 | Technical Consulting Services |
| 541990 | All Other Professional, Scientific, and Technical Services |
| 561110 | Office Administrative Services |
| 561320 | Temporary Help Services |
| 561420 | Telephone Call Centers |
| 561421 | Telephone Answering Services |
| 561422 | Telemarketing Bureaus and Other Contact Centers |
| 561431 | Private Mail Centers |
| 561440 | Collection Agencies |
| 561499 | All Other Business Support Services |
| 561990 | All Other Support Services |
| 611430 | Professional and Management Development Training |
*Services MCI specializes in are indicated in orange.