We create value where you don’t expect to find it.

Automation & BOTS

Deploy machine learning and artificial intelligence to build Intelligent Virtual Assistants (IVA) that create a seamless support experience.

Contact Center Software

Deliver cutting-edge technology, and captivating experiences for employees and customers across every channel, and digital platform.

CX Analytics

We blend strategic consulting services and cloud-based technology platforms to
design, and build innovative customer experiences.

CX Strategy

We design CX and digital strategies that accelerate digital transformation and high-value business outcomes.

Managed Digital Services

Managed or Self-Service options are available at half the cost. Let us help you deliver excellence at every touch-point.

Omnichannel Digital Services

Realize the true value and benefits of omnichannel through digital omnichannel agents, not just technology.

SAM NAICS Codes

We do more than just customer service. We aim to deliver an outstanding customer experience on every phone call, while increasing brand loyalty.

511210Software Publishers
518210Data Processing, Hosting, and Related Services
519190All Other Information Services
524291Claims Adjusting
524292Third Party Administration of Insurance and Pension Funds
541511Custom Computer Programming Services
541512Computer Systems Design Services
541519Information Technology Value Added Resellers
541519Other Computer Related Services
541611Administrative Management
541613Marketing Consulting Services
541690Other Scientific Services
541690Technical Consulting Services
541990All Other Professional, Scientific, and Technical Services
561110Office Administrative Services
561320Temporary Help Services
561420Telephone Call Centers
561421Telephone Answering Services
561422Telemarketing Bureaus and Other Contact Centers
561431Private Mail Centers
561440Collection Agencies
561499All Other Business Support Services
561990All Other Support Services
611430Professional and Management Development Training

 

*Services MCI specializes in are indicated in orange. 

Back office Support

Eliminating the stress from back office work.

Customer Care

Deliver CX excellence with an MCI Company.

Customer Lifecycle

Superior CX lifecycle management.

Customer Acquisition

Enhance your salesforce with an MCI Company.

Insights & Analytics

Transform data into actionable insights in real-time.

Marketing Services

We help you create better and more engaging experiences.

Training & Education

We will help you create award-winning customer care.

Workforce Management

We manage and optimize business process outsourcing.

    Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.

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