One of our biggest differentiators is our ability to rapidly implement cultural and procedural change when an opportunity is identified, or when our clients express a need to implement a new process or procedure.
Our proprietary in-house technology drives client wins, efficiency and profitability. We are one of the few companies that owns and operates our own custom developed voice switches that allows us to customize solutions to exact specifications our clients need.
Minimizing ramp up and implementation pain by “seeding” new programs with existing talent is a key leverage point. Our hiring managers seek candidates that on average are more mature, more educated, and with more customer service experience than our competitors.
Eliminating the stress from back office work.
Deliver CX excellence with an MCI Company.
Superior CX lifecycle management.
Enhance your salesforce with an MCI Company.
Transform data into actionable insights in real-time.
We help you create better and more engaging experiences.
We will help you create award-winning customer care.
We manage and optimize business process outsourcing.
|518210||Data Processing, Hosting, and Related Services|
|519190||All Other Information Services|
|524292||Third Party Administration of Insurance and Pension Funds|
|541511||Custom Computer Programming Services|
|541512||Computer Systems Design Services|
|541519||Other Computer Related Services|
|541519||Information Technology Value Added Resellers|
|541613||Marketing Consulting Services|
|541690||Other Scientific Services|
|541690||Technical Consulting Services|
|541990||All Other Professional, Scientific, and Technical Services|
|561110||Office Administrative Services|
|561320||Temporary Help Services|
|561330||Professional Employer Organizations|
|561421||Telephone Answering Services|
|561422||Telemarketing Bureaus and Other Contact Centers|
|561431||Private Mail Centers|
|561499||All Other Business Support Services|
|561990||All Other Support Services|
|611430||Professional and Management Development Training|
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.