One of our biggest differentiators is our ability to rapidly implement cultural and procedural change when an opportunity is identified, or when our clients express a need to implement a new process or procedure.
Our proprietary in-house technology drives client wins, efficiency and profitability. We are one of the few companies that owns and operates our own custom developed voice switches that allows us to customize solutions to exact specifications our clients need.
Minimizing ramp up and implementation pain by “seeding” new programs with existing talent is a key leverage point. Our hiring managers seek candidates that on average are more mature, more educated, and with more customer service experience than our competitors.
Eliminating the stress from back office work.
Deliver CX excellence with an MCI Company.
Superior CX lifecycle management.
Enhance your salesforce with an MCI Company.
Transform data into actionable insights in real-time.
We help you create better and more engaging experiences.
We will help you create award-winning customer care.
We manage and optimize business process outsourcing.
New Customer Acquisitions
Multi-Faceted Tech-Enabled BPO/CCaaS/DXP
MCI is reinventing BPO with intelligent operations. In today’s digitally disrupted market, traditional revenue sources are seeking tech-enabled vendor partners, and sustainable growth requires hyper-relevant customer experiences and heightened collaboration among both internal and external people and systems to drive successful, dependable and sustainable growth.