We create value where you don’t expect to find it.

Automation & BOTS

Deploy machine learning and artificial intelligence to build Intelligent Virtual Assistants (IVA) that create a seamless support experience.

Contact Center Software

Deliver cutting-edge technology, and captivating experiences for employees and customers across every channel, and digital platform.

CX Analytics

We blend strategic consulting services and cloud-based technology platforms to
design, and build innovative customer experiences.

CX Strategy

We design CX and digital strategies that accelerate digital transformation and high-value business outcomes.

Managed Digital Services

Managed or Self-Service options are available at half the cost. Let us help you deliver excellence at every touch-point.

Omnichannel Digital Services

Realize the true value and benefits of omnichannel through digital omnichannel agents, not just technology.

Top Four Reasons to Choose Our Company

01
Company Culture

One of our biggest differentiators is our ability to rapidly implement cultural and procedural change when an opportunity is identified, or when our clients express a need to implement a new process or procedure.

02
Responsiveness

We are consistently engaged with clients at an executive level. Dedicated account management helps to streamline communications, and access to our C-level resources is on hand 24x7x365.

03
Technological Edge

Our proprietary in-house technology drives client wins, efficiency and profitability. We are one of the few companies that owns and operates our own custom developed voice switches that allows us to customize solutions to exact specifications our clients need.

04
Rapid Deployment

Minimizing ramp up and implementation pain by “seeding” new programs with existing talent is a key leverage point. Our hiring managers seek candidates that on average are more mature, more educated, and with more customer service experience than our competitors.

Back office Support

Eliminating the stress from back office work.

Customer Care

Deliver CX excellence with an MCI Company.

Customer Lifecycle

Superior CX lifecycle management.

Customer Acquisition

Enhance your salesforce with an MCI Company.

Insights & Analytics

Transform data into actionable insights in real-time.

Marketing Services

We help you create better and more engaging experiences.

Training & Education

We will help you create award-winning customer care.

Workforce Management

We manage and optimize business process outsourcing.

NAICS Code Description
511210 Software Publishers
518210 Data Processing, Hosting, and Related Services
519190 All Other Information Services
524291 Claims Adjusting
524292 Third Party Administration of Insurance and Pension Funds
541511 Custom Computer Programming Services
541512 Computer Systems Design Services
541519 Other Computer Related Services
541519 Information Technology Value Added Resellers
541611 Administrative Management
541613 Marketing Consulting Services
541690 Other Scientific Services
NAICS Code Description
541690 Technical Consulting Services
541990 All Other Professional, Scientific, and Technical Services
561110 Office Administrative Services
561320 Temporary Help Services
561330 Professional Employer Organizations
561421 Telephone Answering Services
561422 Telemarketing Bureaus and Other Contact Centers
561431 Private Mail Centers
561440 Collection Agencies
561499 All Other Business Support Services
561990 All Other Support Services
611430 Professional and Management Development Training

    Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.

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