Leadership Team
Meet Our Amazing Team
Executive Team
Chief Executive Officer (CEO)
Marlowe is a lifelong entrepreneur with 25+ years experience in the BPO, Call/Contact Center, CX, Tech and Telephony Industries. Marlowe is the founder and CEO of MCI and each of its subsidiaries, as well the owner of Iowa City Capital Partners dba Marlowe Group, Marlowe's private investment office.
President & Chief Operating Officer (COO)
Greg is an accomplished global operations leader, business strategy expert & trusted C-level advisor with a robust history in delivering operational improvement, revenue & customer growth.
Chief Customer Officer
(COO)
Jason has over 30+ years of experience in sales, operations, marketing, project management, client services, process development, consulting, and business development.
Chief Financial Officer
(CFO)
Prior to joining MCI, Ling served as VP Finance/Controller at VIDA Diagnostics. Ling established the financial department and has led the company through multiple financial audit.
Chief Experience Officer
(CXO)
Chris has 20+ years of experience driving sales strategy, business development, marketing, strategic partner relationships and successful client partnerships.
Chief Administrative Officer (CAO)
Catrina has more than 18 years of management experience in both inbound and outbound call centers, Catrina joined MCI in 2011 and is now our Chief Administration Officer.
Chief Legal Officer General Counsel
Clyde is a trusted legal expert known for his exceptional leadership and keen understanding of complex legal matters in the contact center space.
Chief Human Resources Officer (CHRO)
Ethan is responsible for leading all of MCI’s human resources strategy, global talent acquisition, employee relations, HR technology and analytics, and workforce management planning.
Chief of Staff
(CoS/HR)
For over 20 years, Kate has grown with MCI and the BPO Contact Center Industry. In her spare time, Kate enjoys the outdoors and spending time on her farm with her dog and horses.
Chief Technology Officer (CTO)
Mike is currently the Chief Technology Officer for all IT Systems and Reporting at MCI. Mike has over 20+ years of IT experience in the business process outsourcing and Information Technology Industries.
Chief Technology Officer (CTO Global)
Dan' has a very high level of expertise in IT development and infrastructure. Strong technical and personal skills with a proven track record of results in a fast paced unique environment.
Chief Software Dev. Officer (CSDO)
Chad Miller is the CSDO at Gravis Apps, LLC. where he is in charge of new and existing product development, system infrastructure, research, software development and application development.
Chief Information Security Officer (CISO)
With an extensive background in cybersecurity and information security, Lee has earned a reputation as a highly skilled and innovative expert in data protection, ensuring the resilience of digital assets.
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