MCI is an American multinational conglomerate holding company headquartered in Miami Beach, Florida, United States of America. MCI and our subsidiaries have been on Inc.’s List of Fastest Growing Privately Held Companies, 18 of the last 20 years. MCI Group’s holdings are below:   

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BYC Aqua

BYC Aqua is a leading South African provider of BPO, CX and Quality Assurance Technology Software, delivering BPO services and analytics in over 150 languages. Strategically located in Cape Town, SA.
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EastWest BPO

Is the prominent East Asia BPO for some of the largest brands in the world, specializing in scalable, cost-effective CX Delivery, technical support and revenue growth services, Omnichannel design and support.
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Gravis Apps

Gravis Apps provides omnichannel engineering and CX process improvement workflows for a fraction of the cost and less than half the time. Intelligent automation, API Mgmt and Security, and CCaaS.
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Gravis Marketing

Voter engagement, polling, digital outreach, next-gen analytics. Our performance improves voter interactions for political organizations. Cost-effective, rapid deployments for any campaign.
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SDVOSB specializing in CX BPO services for both FED/SLED entities and private sector companies. Certified in all 50 States and with the US Federal Government. Tech Management and Staffing solutions.
MarketForce Gallery Logo Subsidiaries


MarketForce offers solutions encompassing Employee Engagement, Market Research, Mystery Shopping, Surveys, BPO Services, Data Engineering, Advanced Analytics, and Business Insights, all facilitated on our proprietary platform.
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Mass Markets

Mass Markets provides enterprise BPO services across the customer account lifecycle, including Customer Acquisition, Retention, Care, Engagement, and Post-Sale Support. Incredibly cost effective and rapidly deployable.
MCIBPOaaS Subsidiaries


Provides turnkey vendor management BPO services. Managing omnichannel engagements for diverse campaigns and programs for accelerated outcomes. CX strategy, CX Model Design. Journey/Service Design Service.
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Provides global support for some of the largest companies in the world. Scalable, cost-conscious and effective human capital, digital and human generated sales, service, self-service design and AI-agent and customer assistance tools and services.
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MCI Federal Svcs.

Specializing in delivering exceptional technology services, FED/SLED digital customer experiences and public sector and citizen journey services. Working in healthcare, population support, Consulting and Advisory Services and enrollment.
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OnBrand24 offers Customer Loyalty, CX Transformation, CX Model Design, Digital Support, VoC Support, and Global BPO services worldwide. Supplying CX Analytics and Omnichannel QA aids informed decisions.
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Sydney Call Centre

The Sydney Call Centre Inc. is a leading Canadian tech-enabled BPO and ICT firm based in Nova Scotia, serving all Canadian provinces. Services include Customer Acquisition, Support, Technical Support, and outsourced operations.
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Teletechnolgy provides omnichannel engineering, generative AI, Cloud Engineering, Conversational AI, Process Intelligence and Automation, Cybersecurity Assistance, Compliance and Risk Services and Products.
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Valor VIP

Valor is a digital, tech-enabled Accounts Receivable Management (ARM) company optimizing customer data for efficiency and collections, enhancing compliance, and cost-effectively recovering for US companies.


Vinculum was established in 2001, and has been a trusted provider of international long-distance services to carriers worldwide, bringing cost savings and reliability to major carriers around the world.

About MCI

MCI is an American multinational conglomerate holding company headquartered in Miami Beach, FL, USA. With a diverse lineup of tech-enabled business services MCI’s offering range from Artificial Intelligence (AI), Contact Center Business Process Outsourcing (BPO), Customer Experience (CX) solutions, and Anything-as-a-Service (XaaS) cloud technology applications. MCI, operating in seven countries,  organically grows, acquires, and operates companies with synergistic adjacent products and services portfolios. MCI and our subsidiaries have been on Inc.’s List of Fastest Growing Privately Held Companies 18 of the last 20 years. MCI Group’s holdings are: BPOaaS, BYC Aqua, Byron Yeats, East West BPO, GravisApps, Gravis Marketing, March East, Market Force, Mass Markets, MCI BPO, MCI Federal Services, OnBrand24, Sydney Call Centre, Teletechnology, Valor Intelligent Processing, and Vinculum. For more information about the MCI Group, please visit

MCI is revolutionizing the BPO landscape, providing both new and existing clients with a unique competitive advantage in terms of cost savings, competency, data security, flexibility, innovation, performance, and proficiency.

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