MCI announces new 500+ seat tech-enabled BPO center in Sioux City Iowa Opportunity Zone

in Industry News

SIOUX CITY, Iowa, July 03, 2019 (GLOBE NEWSWIRE) — MCI the parent company of Mass Markets, has moved Mass Markets back to Sioux City and is adding hundreds of positions. Mass Markets has moved to a new 500+ seat facility at 5800 Discovery Blvd Sioux City, IA across the street from Sioux Gateway Airport. The […]

Gravis Apps New Website Will Have You Moving Your Contact Center Software To The Cloud

in Industry News

LEADING CLOUD CONTACT CENTER SOFTWARE Gravis Apps has the technology, industry knowledge and contact center experience to help you succeed. Whether you choose Gravis Apps inbound, outbound or our blended solution, you are equipped with a system designed to support all types of business and industry applications.

Cheers erupt as first paycheques handed out at Sydney Call Centre rescued from closure

in Industry News

Cheers erupt as first paycheques handed out at Sydney call centre rescued from closurePost By: HALEY RYAN, THE STAR HALIFAX Published:January 18th, 2019 SYDNEY, N.S.—A heartbreaking story of hundreds of Nova Scotians laid off just before Christmas has reached a happy ending with a new owner, laughter, and a drink at the Legion. The Sydney […]

MCI Call Centre To Open In Sydney, Nova Scotia, Canada, January 2019

in Industry News

MCI Call Centre to Open in Sydney, Nova Scotia, Canada, January 2019 MCI Canada, a wholly owned subsidiary of Mass Markets, will reopen the recently closed ServiCom contact center in Sydney and operate as “The Sydney Call Centre Inc.” The company will provide new and ongoing employment for the local Sydney area and operate The […]

Join MCI Booth 512 ICMI Connections Hyatt Regency Chicago IL Oct 28-30 2019

in Events

ICMI has been at the forefront of improving customer experiences for over 30 years. They are 100% focused on empowering contact center professionals to improve their skills, advance their career, and enhance the performance of their organizations. More than 50,000 organizations worldwide have joined ICMI on a collective journey to elevate the customer experience through […]

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    MCI is a privately owned, tech-enabled business process outsourcing (BPO) and IT Services company that provides customer experience (CX) technology, managed and human capital services.

    MCI now employs over ~4,000+ talented individuals who support a diverse array of clients across the globe, with service delivery taking place in USA, Canada, Caribbean, North America, South America, Central America, Europe and Asia.