MCI opens new contact center facility in Melbourne, FL, adding 200 jobs

in Industry News

Melbourne, FL- With the explosive growth of MCI and its’ subsidiary brands, MCI has expanded to the talent-rich market the Space Coast in Melbourne, FL. MCI moved into a 70,000 square foot facility with an eventual capacity for 500 agents working concurrently with management. Due to COVID regulations and CDC guidance, MCI is keeping the […]

MCI-owned Mass Markets expands US footprint to the American Southwest, adding Las Cruces, NM to its’ growing enterprise

in Industry News

MCI, LC of Iowa City, IA has recently expanded its’ United States operations to the talent-rich city of Las Cruces. As MCI’s business has expanded with new customer acquisition and growth of existing clients, the need for additional brick and mortar facilities and new talent pools prompted the move. The location is a natural fit […]

MCI hires additional 1,000 Work-from-home employees; Named Again to Inc. Magazine List of America’s Fastest-Growing Private Companies—the Inc. 5000

in Industry News

IOWA CITY, Iowa, Aug. 24, 2020 (GLOBE NEWSWIRE) — MCI the parent company of Gravis Apps, Mass Markets, OnBrand24, Sydney Call Centre, and Valor Intelligent Processing (VIP) has taken the uncertainty of 2020 and turned it into opportunity by creating over 1,000 new work from home positions in the company across the country.  With the […]

MCI launches Federal Services Division: Names Colonel (R) Michael Rutkowski Executive Vice President and Chief Business Development Officer

in Industry News

WASHINGTON, D.C., March 2, 2020 (GLOBE NEWSWIRE) — MCI is pleased to announce that, as of March 1, 2020, Colonel Michael Rutkowski will serve as the Executive Vice President and Chief Business Development Officer of the MCI Federal Services Division (MFS). On the heels of his recently completed tour with the Department of Veterans Affairs […]

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    MCI is a privately owned, tech-enabled business process outsourcing (BPO) and IT Services company that provides customer experience (CX) technology, managed and human capital services.

    MCI now employs over ~4,000+ talented individuals who support a diverse array of clients across the globe, with service delivery taking place in USA, Canada, Caribbean, North America, South America, Central America, Europe and Asia.