The holidays are known for excitement, traditions, and a noticeable uptick in customer needs. While shoppers prepare their lists and
December can be both exciting and exhausting. In call centers, it’s the month when pressure builds, tempers run short, and
Thanksgiving is a time when everything speeds up at once. As people travel, shop, and call in with last-minute needs,
The last couple of months of the year bring a surge of generosity. For nonprofits and mission-focused groups, November and
Every November, we see the same thing happen. Holiday shoppers visit websites, add items to their carts, then vanish before
With Black Friday just around the corner, call volume is on the rise. Customers are reaching out with questions, concerns,
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