Meet Our Amazing Team
MCI Leadership Team
Operational Leadership
President & Chief Operating Officer
BPO Experience
Greg Thomas is a seasoned global operations leader, renowned for his expertise in devising innovative business strategies and serving as a trusted advisor to C-level executives. With over a decade of hands-on experience on the client side, Greg has consistently demonstrated his ability to drive operational enhancements, boost revenue streams, and cultivate exceptional customer experiences. His profound insights into process optimization, coupled with his unwavering commitment to business growth, have established him as a pivotal figure in the industry.
Chief Experience Officer
BPO Experience
Chris has a decade of experience in the CX engagement, omnichannel solutions, and BPO Products and Services space. A problem-solver and relationship builder at his core, Chris has career-long engagements and relationships with MCI clients. Collaborating with customers to create CX improving and cost-containing outcomes are critical elements to mutual success. Areas of expertise include CX Journey mapping, cost-containment, AI-driven process improvements, OBTM, customer acquisition, customer service, help desk, healthcare support, lead generation and market research.
Regional Chief Operations Officer
BPO Experience
Amy is a seasoned professional with more than twenty years of experience in Business Process Outsourcing (BPO) Solutions. Throughout her career, she has demonstrated a remarkable ability to drive business development initiatives, orchestrate operational strategies, and cultivate long-term relationships with strategic partners. Her dedication to excellence and commitment to delivering exceptional results have solidified her reputation as a leader in the BPO industry. Amy's depth of knowledge and hands-on experience have enabled her to navigate complex challenges with ease.
Senior Leadership Team & Essential Support Staff
Chief Administrative Officer
BPO Experience
Catrina has more than 18 years of management experience in both inbound and outbound call centers, Catrina joined MCI in 2011 and is now our Chief Administration Officer.
Chief Financial Officer
CFO Experience
Ling served as VP Finance/Controller at VIDA Diagnostics & Oakland A's. Ling established MCI's finance dept. and has led the company through multiple financial audits.
Chief Human Resources Officer
Staffing/HR Experience
Ethan is responsible for leading all of MCI’s human resources strategy, global talent acquisition, employee relations, HR technology and analytics, and workforce management planning.
Chief of Staff
Staffing Experience
For over 20 years, Kate has grown with MCI and the BPO Contact Center Industry. In her spare time, Kate enjoys the outdoors and spending time on her farm with her dog and horses.
Chief Project Management Officer
BPO Experience
Previously a 20+ year tenure as CTO/Executive in BPO and ARM Industry, now MCI's Chief PM Officer with diverse responsibilities, including Project Management and more.
Chief Legal Officer General Counsel
Legal Experience
Clyde is a revered legal authority celebrated for his outstanding leadership and profound grasp of intricate legal nuances within the dynamic landscape of the contact center industry.
Executive Vice President | Valor VIP
ARM & BPO Experience
20+ years in the ARM industry, expertise in Sales, Marketing, Business Development, and extensive operations. Proven track record of consistent, top-tier performance results.
VP of Marketing
Websites • Marketing • Design
20+ years in marketing, digital design, and web development, delivering innovative solutions and lightning fast results across various platforms and specialties.
Information Technology (IT) Team
Chief Technology Officer
Technology Expertise
Mike is currently the Chief Technology Officer for all IT Systems and Reporting at MCI. Mike has over 20+ years of IT experience in the business process outsourcing and Information Technology Industries.
Global Chief Technology Officer
Technology Expertise
Dan' has a very high level of expertise with Information Technology development and infrastructure. Strong technical and personal skills with a proven track record of results in a fast paced unique environment.
Chief Software Dev. Officer
Technology Expertise
Chad Miller is the CSDO at Gravis Apps, LLC. where he is in charge of new and existing product development, system infrastructure, research, software development and application development.
Chief Information Security Officer
Technology Expertise
With an extensive background in cybersecurity and information security, Lee has earned a reputation as a highly skilled and innovative expert in data protection, ensuring the resilience of digital assets.
About MCI
MCI is an American multinational conglomerate holding company headquartered in Miami Beach, FL, USA. With a diverse lineup of tech-enabled business services MCI’s offering range from Artificial Intelligence (AI), Contact Center Business Process Outsourcing (BPO), Customer Experience (CX) solutions, and Anything-as-a-Service (XaaS) cloud technology applications. MCI, operating in seven countries,  organically grows, acquires, and operates companies with synergistic adjacent products and services portfolios. MCI and our subsidiaries have been on Inc.’s List of Fastest Growing Privately Held Companies 18 of the last 20 years. MCI Group’s holdings are: BPOaaS, BYC Aqua, Byron Yeats, East West BPO, GravisApps, Gravis Marketing, March East, Market Force, Mass Markets, MCI BPO, MCI Federal Services, OnBrand24, Sydney Call Centre, Teletechnology, Valor Intelligent Processing, and Vinculum. For more information about the MCI Group, contact us and one of our Team Members will be in touch.
