Jacksonville, FL

JACKSONVILLE, FL

Jacksonville is a large city in northeastern Florida where the St. John’s River meets the Atlantic Ocean. A regional business center, it has many museums and cultural offerings. Swimming and surfing are popular at nearby barrier island beaches such as Jacksonville Beach and Neptune Beach. Championship golf courses in the area include Ponte Vedra Beach’s TPC Sawgrass, headquarters of the PGA Tour.

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We provide contact center training, operations, technology, and workforce management to help deliver customer excellence at every touchpoint.

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    Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.

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