OnBrand24 Onboarding

Employee Onboarding Instructions

Welcome to the OnBrand24 Onboarding Page. We are a company powered by people and we are excited to have you Grow With Us! To get started, please complete the steps below:

Onboarding Steps:

Requirements

Do you meet the minimum requirements?

Requirements

Click below to review.
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Step 1

Onboarding Paperwork:
Please select your state of residence.

Step 2

Client Required Forms:
Employees must sign the Non-MSP form.

STEP 2

Step 3

Individual Acknowledgement for UI Data Access:
Employee Signature Required.

STEP 3

Step 4

Work-At-Home Employee Agreement:
Employee Signature Required.

STEP 4

Step 5

Work-At-Home Equipment and Connectivity:
Complete all required fields.

STEP 5

Step 6

Compliance Attestation:
Complete all required fields.

STEP 6

Step 7

i9 Identification Upload
Please upload your ID’s for EI-9.

STEP 7

LET US KNOW WHEN YOU’RE DONE!

Let us know when you’re done!
Let us know you have completed the steps above.

New Hire Survival Guide

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Work-From-Home Requirements

Requirements

  • Great Work Ethic
  • Excellent Attendance
  • Quiet Work Environment

Wired High-Speed Internet Connection:

    • Download Speed 20 Mbps (minimum)
    • Not sure?  Test your speed at speedtest.net

Minimum Specification for Personal Desktop or Laptop Computer on Bring Your Own Device (BYOD) Programs:

  • NOTE:  For some programs, MCI will provide the equipment however most work at home agents are required to have their own PC and headset.
    • PC (Not a MAC)
    • Windows 10 Operating system
    • Intel Core i5 Processor
    • 8Gb Memory (RAM)
    • 256Gb Hard Drive (Storage)
    • 1 USB Type A 2.0
    • 1 RJ-45 Connection (Internet Ethernet Cable)
  • Personal Wired USB Headset with Microphone

Work-At-Home

Work-At-Home Information & Resources
Click Here

COVID-19

COVID-19 Information & Resources
Click Here

Personal Wired USB Headset with Microphone

Example Headsets

  • Prices are estimates and actual prices may vary.
  • Images link to examples on Amazon.com

POWERED BY PEOPLE

Welcome To MCI. Please follow the instructions above to complete your onboarding. 

©2020 MCI. All Rights Reserved
OnBrand24 Onboarding

OnBrand24

We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.

CLOUDTECH-ENABLEDCXMANAGED CONTACT CENTER SERVICES.

CONTACT US TODAY
OnBrand24

Leading Domestic Contact Center Outsourcer

OnBrand24 is a leading domestic contact center outsourcer with over 30 years of inbound and digital experience. Our site-based ambassadors passionately and professionally maintain your brand messaging across all content channels: phone, email, live chat and social media. With 3 US locations and over 850 seats, OnBrand24 is the chosen solution for companies that desire enthusiastic, empathetic representatives who maximize order size and resolve customer concerns in one call. 

Go To OnBrand24 Website
TECHNOLOGY FROM TOMORROW

We work in partnership with all the major technology suppliers

  • Software-as-a-Service
  • Hosted & Managed Plans
  • A.I. & Machine Learning
  • Intelligent Analytics & Insights
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Creating Powerful Customer Connections

MCI Technologies provides high-value customer touchpoint solutions that increase revenues, reduce costs, and improve customer retention.

In order to deliver the business value our clients expect, we had to become really good at the technical competencies important to large enterprises – system integration, data management, and software development.

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Questions?

Get In Touch

Complete the contact form and someone will be in contact with you soon. We look forward to speaking with you!

    Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.

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