The Sydney Call Centre Inc. is a leading Canadian tech-enabled business process outsourcing (BPO) and information and communications technology (ICT) firm located in Nova Scotia, Canada. The Sydney Call Centre. has clients throughout North America. We deliver exceptional contact centre services, analytics and technology to large organizations.
MCI Technologies provides high-value customer touchpoint solutions that increase revenues, reduce costs, and improve customer retention.
In order to deliver the business value our clients expect, we had to become really good at the technical competencies important to large enterprises – system integration, data management, and software development.
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Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.