New ARM Agency, Old Faces; Valor Intelligent Processing Opens in Jacksonville, Florida

in Industry News

JACKSONVILLE, Fla., July 03, 2019 (GLOBE NEWSWIRE) — Valor Intelligent Processing, LLC, also known as VIP, opened in Jacksonville, FL Monday, July 1st, 2019. VIP is a modern era Accounts Receivable Management (ARM) firm led by industry veteran Gordon C. Beck III, President, and Chief Operating Officer. VIP has made several key technology infrastructure investments […]

MCI announces new 500+ seat tech-enabled BPO center in Sioux City Iowa Opportunity Zone

in Industry News

SIOUX CITY, Iowa, July 03, 2019 (GLOBE NEWSWIRE) — MCI the parent company of Mass Markets, has moved Mass Markets back to Sioux City and is adding hundreds of positions. Mass Markets has moved to a new 500+ seat facility at 5800 Discovery Blvd Sioux City, IA across the street from Sioux Gateway Airport. The […]

Gravis Apps New Website Will Have You Moving Your Contact Center Software To The Cloud

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LEADING CLOUD CONTACT CENTER SOFTWARE Gravis Apps has the technology, industry knowledge and contact center experience to help you succeed. Whether you choose Gravis Apps inbound, outbound or our blended solution, you are equipped with a system designed to support all types of business and industry applications.

Cheers erupt as first paycheques handed out at Sydney Call Centre rescued from closure

in Industry News

Cheers erupt as first paycheques handed out at Sydney call centre rescued from closurePost By: HALEY RYAN, THE STAR HALIFAX Published:January 18th, 2019 SYDNEY, N.S.—A heartbreaking story of hundreds of Nova Scotians laid off just before Christmas has reached a happy ending with a new owner, laughter, and a drink at the Legion. The Sydney […]

MCI Call Centre To Open In Sydney, Nova Scotia, Canada, January 2019

in Industry News

MCI Call Centre to Open in Sydney, Nova Scotia, Canada, January 2019 MCI Canada, a wholly owned subsidiary of Mass Markets, will reopen the recently closed ServiCom contact center in Sydney and operate as “The Sydney Call Centre Inc.” The company will provide new and ongoing employment for the local Sydney area and operate The […]

    Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.

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