VALOR VIP

We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.

CLOUDTECH-ENABLEDCXMANAGED CONTACT CENTER SERVICES.

Compliant Debt Recovery Services

Valor Intelligent Processing (VIP)

Valor Intelligent Processing, LLC, also known as “VIP,” founded September 2018, is a digital, tech-enabled and cutting edge Accounts Receivable Management (ARM) company with headquarters in Jacksonville, Florida. Valor provides enterprise level first and third party solutions for every stage of the customer account life-cycle including, but not limited to, Digital Financial Support Services, Debt Collections, CX Management, CX Strategy, Predictive Analytics and Insights, Database Management, Omnichannel Self-Services, and custom contact center Business Process Management (BPM) solutions.

TECHNOLOGY FROM TOMORROW

We work in partnership with all the major technology suppliers

  • Software-as-a-Service
  • Hosted & Managed Plans
  • A.I. & Machine Learning
  • Intelligent Analytics & Insights

Creating Powerful Customer Connections

MCI Technologies provides high-value customer touchpoint solutions that increase revenues, reduce costs, and improve customer retention.

In order to deliver the business value our clients expect, we had to become really good at the technical competencies important to large enterprises – system integration, data management, and software development.

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    Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.

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