ENTREPRENEUR, FOUNDER, AND CHIEF EXECUTIVE OFFICER
Substantially Networked CEO of Fast-Growing Private Tech-Enabled Business Services Firms, Company Mergers & Acquisitions, Business Process Management, Communications, Scaled Teleservices, Technology, and Telephony Expert, Customer/Voter Contact Management, Corporate and Business Development
At 22, Marlowe directly led a sales organization of over 200 employees and became the youngest member of management to be inducted into the MCI Telecommunications Hall of Fame. MCI Worldcom recognized Marlowe with their “Best of the Best” and “MVP” awards for his work in Arlington, VA at the company’s International Contact Center Services hub.
Subsequently, in 2003, Marlowe co-founded the Business Process Outsourcing (BPO) company, TMone, and served as its CEO until 2007. Marlowe was recognized by Inc. Magazine in 2007 as one of the 25 youngest CEOs in America. From 2008 to 2015, Marlowe served as TMone’s President and Chief Sales Officer. In 2013 Marlowe fully transitioned the company to an RLJ Equity Partners/The Carlyle Group portfolio Company. TMone had ranked on Inc’s list of America’s Fastest-Growing Companies for eight consecutive years.
Marlowe is also the owner of MBM Developments, a commercial real estate firm, and Iowa City Capital Partners (ICCP), Marlowe’s private office.
Marlowe then established MCI in 2015 as a holding company to purchase TMone back. After selling TMone in 2013 and reacquiring the company in 2015, MCI renamed TMone to Mass Markets. MCI subsequently bought the software intellectual property from Orlando based Gravis Marketing and launched GravisApps in 2016 as a software-as-a-service company to bolster MCI’s technological capabilities and modernize MCI service offerings. Most recently, MCI procured the deal for Boston based OnBrand24 a premier provider of white glove digital customer experience with over two hundred clients.
MCI now 2,000+ employees is the Parent Company for the following businesses: Gravis Apps, Mass Markets, OnBrand24 and The Sydney Call Centre, Inc. MCI acquires and operates companies that provide tech-enabled BPO services and CCaaS software applications, and technology to mid-market & enterprise customers.
Marlowe is the CEO of MCI, GravisApps, Mass Markets, OnBrand24, The Sydney Call Centre, Inc., and Valor Intelligent Processing.
Entrepreneurial Executive/Founder with 20+ years of experience in executive management – driving organizational decision-making that creates medium- and long-term improvement. Proven ability to build high-performance teams and to lead organizational change. Skilled in designing and delivering highly effective market expansion, new business development, organizational development, and performance management solutions. Collaborative leader as an executive who leverages strong analytical and problem-solving skills. A dependable, thorough, and well-organized professional who is focused to work effectively on key priorities based on business needs by establishing and reviewing key strategic priorities and translating them into a comprehensive strategic plan. Committed to achieving bottom-line results by aligning teams, setting accountabilities, achieving execution, and providing feedback to the executive management team. Experience in partnering with institutional leadership, special committees, and consultants to support execution of key business initiatives. Committed to enhancing and improving business operations by translating strategies into actionable and quantitative plans.
Click here to view all MCI BPO Locations
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.